asterisk

Commit Graph

Author	SHA1	Message	Date
Richard Mudgett	d43b17a872	Replace chan_agent with app_agent_pool. The ill conceived chan_agent is no more. It is now replaced by app_agent_pool. Agents login using the AgentLogin() application as before. The AgentLogin() application no longer does any authentication. Authentication is now the responsibility of the dialplan. (Besides, the authentication done by chan_agent did not match what the voice prompts asked for.) Sample extensions.conf [login] ; Sample agent 1001 login ; Set COLP for in between calls so the agent does not see the last caller COLP. exten => 1001,1,Set(CONNECTEDLINE(all)="Agent Waiting" <1001>) ; Give the agent DTMF transfer and disconnect features when connected to a caller. same => n,Set(CHANNEL(dtmf-features)=TX) same => n,AgentLogin(1001) same => n,NoOp(AGENT_STATUS is ${AGENT_STATUS}) same => n,Hangup() [caller] ; Sample caller direct connect to agent 1001 exten => 800,1,AgentRequest(1001) same => n,NoOp(AGENT_STATUS is ${AGENT_STATUS}) same => n,Hangup() ; Sample caller going through a Queue to agent 1001 exten => 900,1,Queue(agent_q) same => n,Hangup() Sample queues.conf [agent_q] member => Local/800@caller,,SuperAgent,Agent:1001 Under the hood operation overview: 1) Logged in agents wait for callers in an agents holding bridge. 2) Caller requests an agent using AgentRequest() 3) A basic bridge is created, the agent is notified, and caller joins the basic bridge to wait for the agent. 4) The agent is either automatically connected to the caller or must ack the call to connect. 5) The agent is moved from the agents holding bridge to the basic bridge. 6) The agent and caller talk. 7) The connection is ended by either party. 8) The agent goes back to the agents holding bridge. To avoid some locking issues with the agent holding bridge, I needed to make some changes to the after bridge callback support. The after bridge callback is now a list of requested callbacks with the last to be added the only active callback. The after bridge callback for failed callbacks will always happen in the channel thread when the channel leaves the bridging system or is destroyed. (closes issue ASTERISK-21554) Reported by: Matt Jordan Review: https://reviewboard.asterisk.org/r/2657/ git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@394417 65c4cc65-6c06-0410-ace0-fbb531ad65f3	12 years ago
Richard Mudgett	02f55a36a0	Revert accidental overcommit. git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@393632 65c4cc65-6c06-0410-ace0-fbb531ad65f3	12 years ago
Richard Mudgett	b4e9a3fc2f	Add BUGBUG note for ASTERISK-22009 git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@393631 65c4cc65-6c06-0410-ace0-fbb531ad65f3	12 years ago

Author

SHA1

Message

Date

Richard Mudgett

d43b17a872

Replace chan_agent with app_agent_pool.

The ill conceived chan_agent is no more.  It is now replaced by
app_agent_pool.

Agents login using the AgentLogin() application as before.  The
AgentLogin() application no longer does any authentication.
Authentication is now the responsibility of the dialplan.  (Besides, the
authentication done by chan_agent did not match what the voice prompts
asked for.)

Sample extensions.conf
[login]
; Sample agent 1001 login
; Set COLP for in between calls so the agent does not see the last caller COLP.
exten => 1001,1,Set(CONNECTEDLINE(all)="Agent Waiting" <1001>)
; Give the agent DTMF transfer and disconnect features when connected to a caller.
same => n,Set(CHANNEL(dtmf-features)=TX)
same => n,AgentLogin(1001)
same => n,NoOp(AGENT_STATUS is ${AGENT_STATUS})
same => n,Hangup()

[caller]
; Sample caller direct connect to agent 1001
exten => 800,1,AgentRequest(1001)
same => n,NoOp(AGENT_STATUS is ${AGENT_STATUS})
same => n,Hangup()

; Sample caller going through a Queue to agent 1001
exten => 900,1,Queue(agent_q)
same => n,Hangup()

Sample queues.conf
[agent_q]
member => Local/800@caller,,SuperAgent,Agent:1001

Under the hood operation overview:
1) Logged in agents wait for callers in an agents holding bridge.
2) Caller requests an agent using AgentRequest()
3) A basic bridge is created, the agent is notified, and caller joins the
   basic bridge to wait for the agent.
4) The agent is either automatically connected to the caller or must ack
   the call to connect.
5) The agent is moved from the agents holding bridge to the basic bridge.
6) The agent and caller talk.
7) The connection is ended by either party.
8) The agent goes back to the agents holding bridge.

To avoid some locking issues with the agent holding bridge, I needed to
make some changes to the after bridge callback support.  The after bridge
callback is now a list of requested callbacks with the last to be added
the only active callback.  The after bridge callback for failed callbacks
will always happen in the channel thread when the channel leaves the
bridging system or is destroyed.

(closes issue ASTERISK-21554)
Reported by: Matt Jordan

Review: https://reviewboard.asterisk.org/r/2657/


git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@394417 65c4cc65-6c06-0410-ace0-fbb531ad65f3

Richard Mudgett

02f55a36a0

Revert accidental overcommit.

git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@393632 65c4cc65-6c06-0410-ace0-fbb531ad65f3

Richard Mudgett

b4e9a3fc2f

Add BUGBUG note for ASTERISK-22009

git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@393631 65c4cc65-6c06-0410-ace0-fbb531ad65f3

3 Commits (16233478175bbe0515c33215d3585d521fd6ea55)