mirror of https://github.com/asterisk/asterisk
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@393632 65c4cc65-6c06-0410-ace0-fbb531ad65f3changes/78/78/1
Richard Mudgett
12 years ago
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@ -1,68 +1,102 @@
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;
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; Agent pool configuration
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; Agent configuration
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;
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[general]
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; The general section of this config is not currently used, but reserved
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; for future use.
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;[agent-id]
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; Define ackcall to require the agent to give a DTMF acknowledgement
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; when the agent receives a call.
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; The channel variable AGENTACKCALL overrides on agent login.
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[agents]
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;
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; Define maxlogintries to allow agent to try max logins before
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; failed.
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; default to 3
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;
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;maxlogintries=5
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;
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;
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; Define autologoff times if appropriate. This is how long
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; the phone has to ring with no answer before the agent is
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; automatically logged off (in seconds)
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;
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;autologoff=15
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;
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; Define autologoffunavail to have agents automatically logged
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; out when the extension that they are at returns a CHANUNAVAIL
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; status when a call is attempted to be sent there.
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; Default is "no".
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;
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;autologoffunavail=yes
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;
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; Define ackcall to require a DTMF acknowledgement when
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; a logged-in agent receives a call. Default is "no".
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; Use the acceptdtmf option to configure what DTMF key
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; press should be used to acknowledge the call. The
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; default is '#'.
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;
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;ackcall=no
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;acceptdtmf=#
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;
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; Set what DTMF key sequence the agent should use to acknowledge a call.
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; The channel variable AGENTACCEPTDTMF overrides on agent login.
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; Default is "#".
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;acceptdtmf=##
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; Define endcall to allow an agent to hangup a call with a
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; DTMF keypress. Default is "yes". Use the enddtmf option to
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; configure which DTMF key will end a call. The default is
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; '*'.
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;
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; Set how many seconds a call for the agent has to wait for the agent to
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; acknowledge the call before the agent is automatically logged off. If
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; set to zero then the call will wait forever for the agent to acknowledge.
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; The channel variable AGENTAUTOLOGOFF overrides on agent login.
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; Default is 0.
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;autologoff=15
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;endcall=yes
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;enddtmf=*
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;
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; Define wrapuptime. This is the minimum amount of time when
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; after disconnecting before the caller can receive a new call
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; note this is in milliseconds.
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;
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; Set the minimum amount of time after disconnecting a call before
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; the agent can receive a new call in milliseconds.
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; The channel variable AGENTWRAPUPTIME overrides on agent login.
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; Default is 0.
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;wrapuptime=5000
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;
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; Set the musiconhold class for the agent.
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; Default is "default".
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;musiconhold=default
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; Define the default musiconhold for agents
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; musiconhold => music_class
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;
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; Enable recording calls the agent takes automatically by invoking the
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; DTMF automixmon feature when the agent connects to a caller.
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; See features.conf.sample for information about the automixmon feature.
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; Default is "no".
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;recordagentcalls=yes
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;musiconhold => default
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;
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; The sound file played to alert the agent when a call is present.
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; Default is "beep".
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;custom_beep=beep
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; Define the default good bye sound file for agents
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; default to vm-goodbye
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;
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;goodbye => goodbye_file
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;
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; Define updatecdr. This is whether or not to change the source
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; channel in the CDR record for this call to agent/agent_id so
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; that we know which agent generates the call
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;
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;updatecdr=no
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;
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; A friendly name for the agent used in log messages.
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; Default is "".
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;fullname=Mark Spencer
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; Group memberships for agents (may change in mid-file)
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;
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;group=3
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;group=1,2
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;group=
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;
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; --------------------------------------------------
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; This section is devoted to recording agent's calls
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; The keywords are global to the chan_agent channel driver
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;
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; This section contains example agent definitions:
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; Enable recording calls addressed to agents. It's turned off by default.
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;recordagentcalls=yes
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;
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; Define a template called my-agents:
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;[my-agents](!)
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;autologoff=15
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;ackcall=yes
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;acceptdtmf=##
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; The format to be used to record the calls: wav, gsm, wav49.
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; By default its "wav".
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;recordformat=gsm
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;
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; The text to be added to the name of the recording. Allows forming a url link.
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;urlprefix=http://localhost/calls/
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;
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; The optional directory to save the conversations in. The default is
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; /var/spool/asterisk/monitor
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;savecallsin=/var/calls
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;
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; An optional custom beep sound file to play to always-connected agents.
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;custom_beep=beep
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;
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; --------------------------------------------------
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;
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; This section contains the agent definitions, in the form:
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;
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; Define agent 1001 using the my-agents template:
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;[1001](my-agents)
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;fullname=Mark Spencer
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; agent => agentid,agentpassword,name
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;
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; Define agent 1002 using the my-agents template:
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;[1002](my-agents)
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;fullname=Will Meadows
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;agent => 1001,4321,Mark Spencer
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;agent => 1002,4321,Will Meadows
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