mirror of https://github.com/asterisk/asterisk
(closes AST-395) git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/1.4@300428 65c4cc65-6c06-0410-ace0-fbb531ad65f31.4
Russell Bryant
15 years ago
parent
a106ce66a4
commit
94cb9ce1ac
@ -1,255 +1,504 @@
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#!/bin/sh
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#
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# Autosupport Version 2.0.15
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# Collect support information
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#
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# Copyright (C) 2005, Digium, Inc.
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# Copyright (C) 2005-2010, Digium, Inc.
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#
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# Written by John Bigelow (support@digium.com)
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# Charles Moye (cmoye@digium.com)
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# Trey Blancher (trey@digium.com)
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#
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# Distributed under the terms of the GNU General Public
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# License
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#
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OUTPUT=$HOME/digiuminfo
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# usage:
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# autosupport [prefix]
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# ARGUMENTS:
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# prefix - Prefix to tarball. (Referenced as $1)
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# Example: autosupport <Your Digium Technical Support Ticket number>
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# Ensure the PATH variable includes '/usr/sbin' and '/sbin'
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PATH=/usr/sbin:/sbin:${PATH}
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DATE_STAMP=$(date +%Y%m%d)
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OUTPUT_FILE=digiuminfo.txt
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TARBALL_OUTPUT_FILE="digium-info_${DATE_STAMP}.tar"
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VAR_LIB_LIST_FILE="list-of-varlibasterisk.txt"
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FILE_PREFIX=
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FOLDER_PREFIX="${HOME}/"
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files="n";
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# If a prefix is specified on command-line, add it.
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if (set -u; : $1) 2> /dev/null
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then
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if [ $1 == "-h" ] || [ $1 == "--help" ]; then
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echo
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echo "Digium autosupport script"
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echo "Copyright (C) 2005-2010, Digium, Inc."
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echo "Licensed under the terms of the GNU General Public License"
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echo
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echo "usage: autosupport [prefix]"
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echo "Valid Options:"
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echo " [prefix] Prefix to apply to output files"
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echo " May be your existing Digium Technical Support Ticket ID"
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echo " -h, --help Show help about options"
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echo
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echo "Example:"
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echo " autosupport XXXXXXXX"
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echo "Generates:"
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echo " XXXXXXXX_${OUTPUT_FILE}"
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echo " XXXXXXXX_${TARBALL_OUTPUT_FILE}"
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echo
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exit
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fi
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FILE_PREFIX="${FILE_PREFIX}${1}_";
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fi
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MYUID=$(id -u);
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if [ $MYUID -ne 0 ]; then
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echo "You must be root to run this."
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exit 1
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fi
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clear
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SUPPORTED_MODULES="wcb4xxp wct4xxp wctc4xxp wctdm wctdm24xxp wcte11xp wcte12xp"
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RELATED_MODULES="$SUPPORTED_MODULES dahdi_dummy dahdi_transcode dahdi_vpmadt032_loader zaptel ztdummy zttranscode";
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echo
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echo "This will gather information about your system such as:"
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echo "pci listing, dmesg, running processes, and kernel version"
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echo "This may take up to half a minute to run. Please be patient."
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echo "To continue press 'y', to quit press any other key"
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read ans
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OUTPUT_FILE="${FILE_PREFIX}${OUTPUT_FILE}"
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TARBALL_OUTPUT_FILE="${FILE_PREFIX}${TARBALL_OUTPUT_FILE}"
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VAR_LIB_LIST_FILE="${FILE_PREFIX}${VAR_LIB_LIST_FILE}"
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if [ "$ans" = "y" ]; then
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OUTPUT="${FOLDER_PREFIX}${OUTPUT_FILE}"
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TARBALL_OUTPUT="${FOLDER_PREFIX}${TARBALL_OUTPUT_FILE}"
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VAR_LIB_LIST="${FOLDER_PREFIX}${VAR_LIB_LIST_FILE}"
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rm -f $OUTPUT
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# Done with setup, now start gathering information.
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echo "------------------" >> $OUTPUT;
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echo "PCI LIST" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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lspci -vvvb >> $OUTPUT;
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echo >> $OUTPUT;
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echo >> $OUTPUT;
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# function not implemented yet
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determine_paths()
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{
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ASTERISK_PROCESS=$(ps -o cmd -C asterisk | grep asterisk 2> /dev/null)
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echo "detected process: $ASTERISK_PROCESS";
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# split on whitespace? or use sed/awk to parse
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# get first arg which will be path to Asterisk binary - add this to PATH
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# look for a '-C' if that is present, get the arg after it, and make the tarball collect that directory
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## in addition to /etc/asterisk/ or instead of it?
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}
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collect_digiuminfo()
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{
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# Delete existing OUTPUT
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[ -f $OUTPUT ] && rm -rf $OUTPUT
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# Sanity Checks
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echo "------------------" >> $OUTPUT;
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echo "PCI LIST(no lookup)" >> $OUTPUT;
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echo "Sanity" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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lspci -vvvbn >> $OUTPUT;
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md5sum $0 >> $OUTPUT;
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grep "Autosupport Version" $0 | head -n1 >> $OUTPUT
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echo >> $OUTPUT;
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echo >> $OUTPUT;
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echo -n "Working";
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echo "------------------" >> $OUTPUT;
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echo "INTERRUPTS" >> $OUTPUT;
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echo "KERNEL VERSION : uname -a" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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cat /proc/interrupts >> $OUTPUT;
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uname -a >> $OUTPUT;
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echo >> $OUTPUT;
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echo >> $OUTPUT;
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echo -n "."
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echo "------------------" >> $OUTPUT;
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echo "RUNNING PROCESSES" >> $OUTPUT;
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echo "VERSION INFO : cat /proc/version" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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ps aux >> $OUTPUT;
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cat /proc/version >> $OUTPUT;
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echo >> $OUTPUT;
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echo >> $OUTPUT;
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echo -n "."
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echo "------------------" >> $OUTPUT;
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echo "KERNEL VERSION" >> $OUTPUT;
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echo "CMDLINE INFO : cat /proc/cmdline" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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uname -a >> $OUTPUT;
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cat /proc/cmdline >> $OUTPUT;
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echo >> $OUTPUT;
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echo >> $OUTPUT;
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echo -n "."
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# Check for loaded Zaptel/DAHDI modules
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for module in dahdi zaptel; do
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if [ -d /sys/module/$module ]; then
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echo "------------------" >> $OUTPUT
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echo "$module version:" >> $OUTPUT
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echo "------------------" >> $OUTPUT
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echo "/sys/module/$module/version: " >> $OUTPUT
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cat /sys/module/$module/version 2> /dev/null >> $OUTPUT
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echo "" >> $OUTPUT;
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echo -n "."
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fi
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done
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echo "------------------" >> $OUTPUT;
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echo "CPU INFO" >> $OUTPUT;
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echo "DAHDI TOOLS : dahdi_cfg --help" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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cat /proc/cpuinfo >> $OUTPUT;
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dahdi_cfg --help 2>&1 | grep "Version" >> $OUTPUT;
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echo >> $OUTPUT;
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echo >> $OUTPUT;
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echo -n "."
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echo "------------------" >> $OUTPUT;
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echo "VERSION INFO" >> $OUTPUT;
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echo "DAHDI HARDWARE : dahdi_hardware" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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cat /proc/version >> $OUTPUT;
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dahdi_hardware >> $OUTPUT;
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echo >> $OUTPUT;
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echo >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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echo "CMDLINE INFO" >> $OUTPUT;
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echo "ASTERISK INFO : asterisk -V" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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cat /proc/cmdline >> $OUTPUT;
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echo "asterisk -V:" >> $OUTPUT;
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asterisk -V >> $OUTPUT;
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echo >> $OUTPUT;
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# Add check to see if asterisk is running.
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if [ -e /var/run/asterisk.ctl ] || [ -e /var/run/asterisk/asterisk.ctl ]; then
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for command in "show version" "core show version" "pri show version" "dahdi show version" "transcoder show" \
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"core show uptime" "pri show spans" "misdn show stacks" "zap show channels" "dahdi show channels" \
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"dahdi show channel 1" "core show channels" "skype show version" "skype show licenses" "skype show users" \
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"show g729" "g729 show version" "g729 show licenses" "fax show version" "fax show licenses" "fax show stats" ; do
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echo "asterisk -rx \"$command\"" >> $OUTPUT;
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asterisk -rx "$command" >> $OUTPUT;
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echo >> $OUTPUT;
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echo -n "."
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done
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echo >> $OUTPUT;
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fi
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echo "------------------" >> $OUTPUT;
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echo "KERNEL CONFIG" >> $OUTPUT;
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echo "OTHER INFO : cat /etc/*{issue,release,version}*" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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echo "/lib/modules/$(uname -r)/build/.config:" >> $OUTPUT;
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cat /lib/modules/$(uname -r)/build/.config >> $OUTPUT;
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echo >> $OUTPUT;
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echo "/usr/src/linux/.config:" >> $OUTPUT;
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cat /usr/src/linux/.config >> $OUTPUT;
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for file in $(ls /etc/*issue* /etc/*release* /etc/*version* \
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/etc/*motd* /etc/asterisknow-version /dev/zap/ /dev/dahdi/ \
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2> /dev/null); do
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if [ -f $file ]; then
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echo "$file:" >> $OUTPUT;
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cat $file >> $OUTPUT;
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echo >> $OUTPUT;
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echo -n "."
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fi
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done
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echo >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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echo "ZAPTEL MODULE INFO" >> $OUTPUT;
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echo "RUNNING PROCESSES : ps aux" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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modinfo /lib/modules/$(uname -r)/misc/*.ko >> $OUTPUT;
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ps aux >> $OUTPUT;
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echo >> $OUTPUT;
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echo >> $OUTPUT;
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echo -n "."
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echo "------------------" >> $OUTPUT;
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echo "DAHDI MODULE INFO" >> $OUTPUT;
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echo "INTERRUPTS : cat /proc/interrupts" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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modinfo /lib/modules/$(uname -r)/dahdi/*.ko >> $OUTPUT;
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cat /proc/interrupts >> $OUTPUT;
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echo -n "."
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sleep 2;
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echo "---------- sleep(2) ----------" >> $OUTPUT;
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cat /proc/interrupts >> $OUTPUT;
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echo >> $OUTPUT;
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echo >> $OUTPUT;
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echo -n "."
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echo "------------------" >> $OUTPUT;
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echo "OTHER INFO" >> $OUTPUT;
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echo "DAHDI SCAN : dahdi_scan" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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echo "/etc/*issues*:" >> $OUTPUT;
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cat /etc/*issues* >> $OUTPUT;
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dahdi_scan >> $OUTPUT;
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echo >> $OUTPUT;
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echo "/etc/*release*:" >> $OUTPUT;
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cat /etc/*release* >> $OUTPUT;
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echo >> $OUTPUT;
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echo "/etc/*motd*:" >> $OUTPUT;
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cat /etc/*motd* >> $OUTPUT;
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echo -n "."
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echo "----------------------------" >> $OUTPUT;
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echo "CAT OF DAHDI/ZAPTEL CHANNELS : cat /proc/dahdi/" >> $OUTPUT;
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echo "----------------------------" >> $OUTPUT;
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for tech in dahdi zaptel zap; do
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if [ -d /proc/$tech/ ]; then
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for file in $(ls /proc/$tech/ 2> /dev/null); do
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echo "----------------------------" >> $OUTPUT;
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echo "/proc/$tech/$file:" >> $OUTPUT;
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cat /proc/$tech/$file >> $OUTPUT;
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echo >> $OUTPUT;
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echo -n "."
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done
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fi
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done
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echo >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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echo "LOADED MODULES" >> $OUTPUT;
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echo "DMESG OUTPUT : dmesg" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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lsmod >> $OUTPUT;
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dmesg >> $OUTPUT;
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echo >> $OUTPUT;
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echo >> $OUTPUT;
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echo -n "."
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echo "------------------" >> $OUTPUT;
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echo "ZTTEST" >> $OUTPUT;
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echo "LOADED MODULES : lsmod" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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zttest -c 20 >> $OUTPUT;
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lsmod >> $OUTPUT;
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echo >> $OUTPUT;
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echo >> $OUTPUT;
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echo -n "."
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# Grab the parameters for each module
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for mod in $SUPPORTED_MODULES; do
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if [ -d /sys/module/$mod ]; then
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echo "------------------" >> $OUTPUT
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echo "$mod parameters" >> $OUTPUT
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echo "------------------" >> $OUTPUT
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echo "/sys/module/$mod/parameters:" >> $OUTPUT
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for param in $(ls /sys/module/$mod/parameters/ /sys/module/$mod/ 2> /dev/null); do
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if [ -f /sys/module/$mod/parameters/$param ]; then
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echo -n "$param: " >> $OUTPUT
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cat /sys/module/$mod/parameters/$param 2> /dev/null >> $OUTPUT
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elif [ -f /sys/module/$mod/$param ]; then
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# Handle Zaptel doing it differently
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echo -n "$param: " >> $OUTPUT
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cat /sys/module/$mod/$param 2> /dev/null >> $OUTPUT
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fi
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echo -n "."
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||||
done
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echo >> $OUTPUT
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||||
fi
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||||
done
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||||
echo "------------------------" >> $OUTPUT;
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echo "DAHDI/ZAPTEL MODULE INFO : modinfo" >> $OUTPUT;
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echo "------------------------" >> $OUTPUT;
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for file in $(ls /lib/modules/$(uname -r)/dahdi/*.ko \
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/lib/modules/$(uname -r)/dahdi/*/*.ko\
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/lib/modules/$(uname -r)/extra/*.ko \
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/lib/modules/$(uname -r)/extra/*/*.ko \
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||||
/lib/modules/$(uname -r)/misc/*.ko \
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||||
/lib/modules/$(uname -r)/misc/*/*.ko 2> /dev/null); do
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if [ -f $file ]; then
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echo "------------------------" >> $OUTPUT;
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modinfo $file >> $OUTPUT;
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echo >> $OUTPUT;
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||||
echo -n "."
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fi
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||||
done
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||||
echo "------------------------" >> $OUTPUT;
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echo >> $OUTPUT;
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||||
echo "------------------" >> $OUTPUT;
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echo "DAHDI_TEST" >> $OUTPUT;
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echo "PCI LIST : lspci -vvvb" >> $OUTPUT;
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echo "------------------" >> $OUTPUT;
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dahdi_test -c 20 >> $OUTPUT;
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lspci -vvvb >> $OUTPUT;
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||||
echo >> $OUTPUT;
|
||||
echo >> $OUTPUT;
|
||||
echo -n "."
|
||||
|
||||
echo "------------------" >> $OUTPUT;
|
||||
echo "DMESG OUTPUT" >> $OUTPUT;
|
||||
echo "PCI LIST(no lookup) : lspci -vvvbn" >> $OUTPUT;
|
||||
echo "------------------" >> $OUTPUT;
|
||||
dmesg >> $OUTPUT;
|
||||
lspci -vvvbn >> $OUTPUT;
|
||||
echo >> $OUTPUT;
|
||||
echo >> $OUTPUT;
|
||||
echo -n "."
|
||||
|
||||
echo "------------------" >> $OUTPUT;
|
||||
echo "DMIDECODE" >> $OUTPUT;
|
||||
echo "CPU INFO : cat /proc/cpuinfo" >> $OUTPUT;
|
||||
echo "------------------" >> $OUTPUT;
|
||||
dmidecode >> $OUTPUT;
|
||||
cat /proc/cpuinfo >> $OUTPUT;
|
||||
echo >> $OUTPUT;
|
||||
echo >> $OUTPUT;
|
||||
echo -n "."
|
||||
|
||||
echo "------------------" >> $OUTPUT;
|
||||
echo "ZAPTEL CONFIG" >> $OUTPUT;
|
||||
echo "------------------" >> $OUTPUT;
|
||||
grep -v '^#' /etc/zaptel.conf >> $OUTPUT;
|
||||
echo "----------------------" >> $OUTPUT;
|
||||
echo "VPM FIRMWARE INSTALLED : ls -la /lib/firmware" >> $OUTPUT;
|
||||
echo "----------------------" >> $OUTPUT;
|
||||
$(ls -la /lib/firmware 2> /dev/null >> $OUTPUT);
|
||||
echo >> $OUTPUT;
|
||||
echo >> $OUTPUT;
|
||||
echo -n "."
|
||||
|
||||
echo "------------------" >> $OUTPUT;
|
||||
echo "DAHDI CONFIG" >> $OUTPUT;
|
||||
echo "NETWORK INFO : route -n; iptables -L; ifconfig" >> $OUTPUT;
|
||||
echo "------------------" >> $OUTPUT;
|
||||
grep -v '^#' /etc/dahdi/system.conf >> $OUTPUT;
|
||||
echo >> $OUTPUT;
|
||||
route -n 2> /dev/null >> $OUTPUT;
|
||||
echo >> $OUTPUT;
|
||||
|
||||
echo "------------------" >> $OUTPUT;
|
||||
echo "ZAPATA CONFIG" >> $OUTPUT;
|
||||
iptables -L 2> /dev/null >> $OUTPUT;
|
||||
echo >> $OUTPUT;
|
||||
echo "------------------" >> $OUTPUT;
|
||||
grep -v '^;' /etc/asterisk/zapata.conf >> $OUTPUT;
|
||||
ifconfig 2> /dev/null >> $OUTPUT;
|
||||
echo >> $OUTPUT;
|
||||
echo >> $OUTPUT;
|
||||
echo -n "."
|
||||
|
||||
echo "------------------" >> $OUTPUT;
|
||||
echo "CHAN_DAHDI CONFIG" >> $OUTPUT;
|
||||
echo "DMIDECODE : dmidecode" >> $OUTPUT;
|
||||
echo "------------------" >> $OUTPUT;
|
||||
grep -v '^;' /etc/asterisk/chan_dahdi.conf >> $OUTPUT;
|
||||
dmidecode >> $OUTPUT;
|
||||
echo >> $OUTPUT;
|
||||
echo >> $OUTPUT;
|
||||
echo -n "."
|
||||
|
||||
echo "------------------" >> $OUTPUT;
|
||||
echo "EXTENSIONS CONFIG" >> $OUTPUT;
|
||||
echo "KERNEL CONFIG : cat /path/.config" >> $OUTPUT;
|
||||
echo "------------------" >> $OUTPUT;
|
||||
grep -v '^;' /etc/asterisk/extensions.conf >> $OUTPUT;
|
||||
for file in /lib/modules/$(uname -r)/build/.config /usr/src/linux/.config; do
|
||||
if [ -f $file ]; then
|
||||
echo "------------------" >> $OUTPUT;
|
||||
echo "$file:" >> $OUTPUT;
|
||||
cat $file >> $OUTPUT;
|
||||
echo >> $OUTPUT;
|
||||
echo -n "."
|
||||
fi
|
||||
done
|
||||
echo >> $OUTPUT;
|
||||
|
||||
else
|
||||
echo "terminated";
|
||||
exit
|
||||
echo "done!"
|
||||
}
|
||||
|
||||
collect_var_lib_list()
|
||||
{
|
||||
# Delete existing VAR_LIB_LIST
|
||||
[ -f $VAR_LIB_LIST ] && rm -rf $VAR_LIB_LIST
|
||||
DIR_LISTING="/var/lib/asterisk/"
|
||||
if [ -d /var/lib/digium ]; then
|
||||
DIR_LISTING="/var/lib/digium/ ${DIR_LISTING}"
|
||||
fi
|
||||
if [ -d /usr/lib/asterisk/modules/ ]; then
|
||||
DIR_LISTING="/usr/lib/asterisk/modules/ ${DIR_LISTING}"
|
||||
fi
|
||||
echo "ls -1aAR $DIR_LISTING > $VAR_LIB_LIST"
|
||||
$(ls -1aR ${DIR_LISTING} | sed -e '/^\.\.*$/d' > $VAR_LIB_LIST);
|
||||
}
|
||||
|
||||
collect_config_backup()
|
||||
{
|
||||
collect_var_lib_list
|
||||
# Include the /etc/asterisk directory, modprobe.conf, and the modprobe.d directory
|
||||
TAR_FILES="/etc/asterisk/ /etc/modprobe.*"
|
||||
|
||||
# Check if any Asterisk licenses are installed
|
||||
# G.729, Fax, ABE, Cepstral, Skype, etc.
|
||||
if [ -d /var/lib/asterisk/licenses/ ]; then
|
||||
TAR_FILES="$TAR_FILES /var/lib/asterisk/licenses/*"
|
||||
fi
|
||||
|
||||
clear
|
||||
# Check if any Digium licenses are installed
|
||||
# HPEC
|
||||
if [ -d /var/lib/digium/licenses/ ]; then
|
||||
TAR_FILES="$TAR_FILES /var/lib/digium/licenses/*"
|
||||
fi
|
||||
|
||||
echo
|
||||
echo "Digium may require root level access to the system to help debug";
|
||||
echo "the problem you are experiencing. Do you want to provide login";
|
||||
echo "information at this time? Please note that if you do so, change";
|
||||
echo "your root password to a secure temporary password for Digium support";
|
||||
echo "Press 'y' for yes and any other key to exit and save the previous info collected"
|
||||
read login
|
||||
# Check if DAHDI is installed
|
||||
if [ -d /etc/dahdi ]; then
|
||||
TAR_FILES="$TAR_FILES /etc/dahdi*"
|
||||
fi
|
||||
|
||||
if [ "$login" = "y" ]; then
|
||||
# Check for Zaptel Module configuration
|
||||
if [ -f /etc/sysconfig/zaptel ]; then
|
||||
TAR_FILES="$TAR_FILES /etc/sysconfig/zaptel*"
|
||||
fi
|
||||
|
||||
echo "------------------" >> $OUTPUT;
|
||||
echo "LOGIN INFORMATION" >> $OUTPUT;
|
||||
echo "------------------" >> $OUTPUT;
|
||||
# Check for Zaptel Module configuration (alternate location)
|
||||
if [ -f /etc/default/zaptel ]; then
|
||||
TAR_FILES="$TAR_FILES /etc/default/zaptel*"
|
||||
fi
|
||||
|
||||
echo
|
||||
echo "What is your root password?"
|
||||
read rootpass
|
||||
# Grab the dahdi/zaptel init scripts, in case they have been modified
|
||||
for driver in dahdi zaptel; do
|
||||
if [ -f /etc/init.d/$driver ]; then
|
||||
TAR_FILES="$TAR_FILES /etc/init.d/$driver"
|
||||
fi
|
||||
done
|
||||
|
||||
echo
|
||||
echo "Root pass: "$rootpass >> $OUTPUT
|
||||
# Check for zaptel.conf
|
||||
if [ -f /etc/zaptel.conf ]; then
|
||||
TAR_FILES="$TAR_FILES /etc/zaptel*"
|
||||
fi
|
||||
|
||||
echo
|
||||
echo "What is your PUBLIC IP address?"
|
||||
read ip
|
||||
# Check for fxotune.conf
|
||||
if [ -f /etc/fxotune.conf ]; then
|
||||
TAR_FILES="$TAR_FILES /etc/fxotune.conf*"
|
||||
fi
|
||||
|
||||
echo "IP address: "$ip >> $OUTPUT
|
||||
# Check for misdn-init.conf
|
||||
if [ -f /etc/misdn-init.conf ]; then
|
||||
TAR_FILES="$TAR_FILES /etc/misdn-init.conf*"
|
||||
fi
|
||||
|
||||
echo
|
||||
echo "Please provide any other login information that the technician"
|
||||
echo "may need to know to login to the system'(press enter if not)'"
|
||||
read adinfo
|
||||
# Check for digiuminfo.txt
|
||||
if [ -f $HOME/$OUTPUT_FILE ]; then
|
||||
TAR_FILES="$TAR_FILES $OUTPUT_FILE"
|
||||
fi
|
||||
|
||||
echo "Additional login info: "$adinfo >> $OUTPUT
|
||||
# Check for asterisk listing
|
||||
if [ -f $VAR_LIB_LIST ]; then
|
||||
TAR_FILES="$TAR_FILES $VAR_LIB_LIST_FILE"
|
||||
fi
|
||||
|
||||
clear
|
||||
echo
|
||||
echo "All information has been stored in $OUTPUT,"
|
||||
echo "Please attach this file to an email case you already"
|
||||
echo "have open with Digium Tech Support."
|
||||
# Collect System Log Files
|
||||
if [ -f /var/log/dmesg ]; then
|
||||
TAR_FILES="$TAR_FILES /var/log/dmesg"
|
||||
fi
|
||||
if [ -f /var/log/messages ]; then
|
||||
TAR_FILES="$TAR_FILES /var/log/messages"
|
||||
fi
|
||||
|
||||
else
|
||||
clear
|
||||
[ -f $TARBALL_OUTPUT ] && rm -rf $TARBALL_OUTPUT
|
||||
[ -f $TARBALL_OUTPUT.gz ] && rm -rf $TARBALL_OUTPUT.gz
|
||||
|
||||
echo "tarring: tar -chvf ${TARBALL_OUTPUT} $TAR_FILES"
|
||||
cd $HOME && tar -chvf $TARBALL_OUTPUT $TAR_FILES
|
||||
echo "gzipping $TARBALL_OUTPUT"
|
||||
gzip $TARBALL_OUTPUT
|
||||
}
|
||||
|
||||
clear;
|
||||
|
||||
echo
|
||||
echo "This script will try to collect the following pieces of"
|
||||
echo "information from your system."
|
||||
echo
|
||||
echo "1. Information about your system such as:"
|
||||
echo "pci listing, dmesg, running processes, and kernel version"
|
||||
echo
|
||||
echo "2. A backup of elements of your configuration such as:"
|
||||
echo "asterisk config files, license files, loaded dahdi/zaptel module"
|
||||
echo "parameters, and other asterisk/dahdi/zaptel related files."
|
||||
echo
|
||||
echo "All information except login info has been stored in $OUTPUT,"
|
||||
echo "Collect this information [y/n] ? "
|
||||
read files;
|
||||
|
||||
if [ "$files" = "y" ] || [ "$files" = "yes" ]; then
|
||||
echo "This may take up to half a minute to run. Please be patient."
|
||||
collect_digiuminfo;
|
||||
collect_config_backup;
|
||||
|
||||
# ensure the output was written
|
||||
if [ -f $TARBALL_OUTPUT.gz ]; then
|
||||
clear;
|
||||
echo;
|
||||
echo;
|
||||
echo "Tarball has been stored to:"
|
||||
echo "$TARBALL_OUTPUT.gz"
|
||||
echo "Please send this file to an email case you already"
|
||||
echo "have open with Digium Tech Support."
|
||||
exit
|
||||
else
|
||||
echo;
|
||||
echo;
|
||||
echo "An error has occurred in capturing information."
|
||||
echo "$TARBALL_OUTPUT.gz was not found."
|
||||
echo;
|
||||
echo "Please investigate your system, and send the output"
|
||||
echo "above to your Digium Technical Support Ticket."
|
||||
fi
|
||||
else
|
||||
clear;
|
||||
echo;
|
||||
echo "User selected not to continue."
|
||||
fi
|
||||
exit
|
||||
|
||||
@ -1,41 +1,53 @@
|
||||
.TH AUTOSUPPORT 8 "Jul 5th, 2005" "Asterisk" "Linux Programmer's Manual"
|
||||
.TH AUTOSUPPORT 8 "Aug 8th, 2010" "Asterisk" "Linux Programmer's Manual"
|
||||
.SH NAME
|
||||
.B autosupport
|
||||
\(em interactive script to provide Digium[tm]'s support with information
|
||||
.SH SYNOPSIS
|
||||
.PP
|
||||
.B autosupport
|
||||
.B autosupport [-h] [prefix]
|
||||
|
||||
.SH DESCRIPTION
|
||||
.B autoasupport
|
||||
is a script that is normally run by a user contacting Digium's support
|
||||
to automate gathering support information.
|
||||
|
||||
It will probe the system for some configuration and run-time information,
|
||||
and will also prompt the user for some optional access information (IP
|
||||
address, login and password).
|
||||
|
||||
The information is written to /root/digiuminfo which the user is expected
|
||||
to attach to a support ticket to Digium.
|
||||
|
||||
The script must be run as root as it reads Asterisk's configuration and
|
||||
the disk information using hdparm(8).
|
||||
|
||||
\fBautosupport\fR is a script that is normally run by a user contacting Digium's Technical
|
||||
Support to automate gathering support information. It will probe the
|
||||
system for some run\-time and system information, and generate a backup
|
||||
of Asterisk related configuration. An optional parameter for a prefix
|
||||
may be specified which is typically used to specify a Digium Technical
|
||||
Support Ticket ID.
|
||||
.PP
|
||||
The script requires root privileges to run, and writes all output in the
|
||||
home directory of the user running the script. For the purposes of this
|
||||
document, this will be referred to as /root/ henceforth.
|
||||
.PP
|
||||
The system information is written to /root/digiuminfo.txt and the backup
|
||||
of configuration (and the system information file) are written to a tarball
|
||||
in /root/ with a base name of digium\-info. A Date Stamp will be appended,
|
||||
and if specified the optional parameter will be a prefix. The tarball at
|
||||
least is expected to be attached to a support ticket with Digium.
|
||||
|
||||
.SH OPTIONS
|
||||
.SS Arguments:
|
||||
.TP 15
|
||||
\fBprefix\fR
|
||||
Used to prefix the file names. Typically a Digium Technical Support Ticket ID
|
||||
.SS Options:
|
||||
.TP 15
|
||||
\fB\-h, \-\-help\fR
|
||||
Show help about options
|
||||
.SH FILES
|
||||
.B /root/digiuminfo
|
||||
.RS
|
||||
The output of the script goes there
|
||||
.RE
|
||||
.B /root/digiuminfo.txt
|
||||
.br
|
||||
.B /root/digium\-info_YYYYMMDD.tar.gz
|
||||
|
||||
.SH SEE ALSO
|
||||
asterisk(8)
|
||||
|
||||
.SH "AUTHOR"
|
||||
autosupport was written by John Bigelow <support@digium.com>.
|
||||
This manual page was written by Tzafrir Cohen <tzafrir.cohen@xorcom.com>
|
||||
Permission is granted to copy, distribute and/or modify this document under
|
||||
the terms of the GNU General Public License, Version 2 any
|
||||
later version published by the Free Software Foundation.
|
||||
|
||||
.SH AUTHOR
|
||||
autosupport was written by John Bigelow <support@digium.com> in conjunction with
|
||||
Charles Moye and Trey Blancher. This manual page was written by
|
||||
Tzafrir Cohen <tzafrir.cohen@xorcom.com> and updated by Charles Moye. Permission
|
||||
is granted to copy, distribute and/or modify this document under the terms of
|
||||
the GNU General Public License, Version 2 any later version published by the
|
||||
Free Software Foundation.
|
||||
.PP
|
||||
On Debian systems, the complete text of the GNU General Public
|
||||
License can be found in /usr/share/common-licenses/GPL.
|
||||
License can be found in /usr/share/common\-licenses/GPL\-2.
|
||||
|
||||
Loading…
Reference in new issue