@ -1058,6 +1058,85 @@
< / description >
< / manager >
< managerEvent language = " en_US " name = " QueueParams " >
< managerEventInstance class = " EVENT_FLAG_AGENT " >
< synopsis > Raised in response to the QueueStatus action . < / synopsis >
< syntax >
< parameter name = " Max " >
< para > The name of the queue . < / para >
< / parameter >
< parameter name = " Strategy " >
< para > The strategy of the queue . < / para >
< / parameter >
< parameter name = " Calls " >
< para > The queue member ' s channel technology or location . < / para >
< / parameter >
< parameter name = " Holdtime " >
< para > The queue ' s hold time . < / para >
< / parameter >
< parameter name = " TalkTime " >
< para > The queue ' s talk time . < / para >
< / parameter >
< parameter name = " Completed " >
< para > The queue ' s completion time . < / para >
< / parameter >
< parameter name = " Abandoned " >
< para > The queue ' s call abandonment metric . < / para >
< / parameter >
< parameter name = " ServiceLevelPerf " >
< para > Primary service level performance metric . < / para >
< / parameter >
< parameter name = " ServiceLevelPerf2 " >
< para > Secondary service level performance metric . < / para >
< / parameter >
< / syntax >
< see - also >
< ref type = " managerEvent " > QueueMember < / ref >
< ref type = " managerEvent " > QueueEntry < / ref >
< / see - also >
< / managerEventInstance >
< / managerEvent >
< managerEvent language = " en_US " name = " QueueEntry " >
< managerEventInstance class = " EVENT_FLAG_AGENT " >
< synopsis > Raised in response to the QueueStatus action . < / synopsis >
< syntax >
< parameter name = " Queue " >
< para > The name of the queue . < / para >
< / parameter >
< parameter name = " Position " >
< para > The caller ' s position within the queue . < / para >
< / parameter >
< parameter name = " Channel " >
< para > The name of the caller ' s channel . < / para >
< / parameter >
< parameter name = " Uniqueid " >
< para > The unique ID of the channel . < / para >
< / parameter >
< parameter name = " CallerIDNum " >
< para > The Caller ID number . < / para >
< / parameter >
< parameter name = " CallerIDName " >
< para > The Caller ID name . < / para >
< / parameter >
< parameter name = " ConnectedLineNum " >
< para > The bridged party ' s number . < / para >
< / parameter >
< parameter name = " ConnectedLineName " >
< para > The bridged party ' s name . < / para >
< / parameter >
< parameter name = " Wait " >
< para > The caller ' s wait time . < / para >
< / parameter >
< parameter name = " Priority " >
< para > The caller ' s priority within the queue . < / para >
< / parameter >
< / syntax >
< see - also >
< ref type = " managerEvent " > QueueParams < / ref >
< ref type = " managerEvent " > QueueMember < / ref >
< / see - also >
< / managerEventInstance >
< / managerEvent >
< managerEvent language = " en_US " name = " QueueMemberStatus " >
< managerEventInstance class = " EVENT_FLAG_AGENT " >
< synopsis > Raised when a Queue member ' s status has changed . < / synopsis >