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Update autosupport script and man page

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Added information collection from the output of the utilities: top, free, uptime, ifconfig
Added information collection from the output of the Asterisk command 'dahdi show status'
Added option / flag '-n, --non-interactive'
Updated man page to reflect new option / flag '-n, --non-interactive'

Patch-by: John Bigelow (itzanger)
(closes issue AST-749)
........

Merged revisions 349504 from http://svn.asterisk.org/svn/asterisk/branches/1.8
........

Merged revisions 349505 from http://svn.asterisk.org/svn/asterisk/branches/10


git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@349506 65c4cc65-6c06-0410-ace0-fbb531ad65f3
certified/11.2
Kinsey Moore 14 years ago
parent dd3f9b51c8
commit 270a015875
2 changed files with 76 additions and 33 deletions
Show Stats Download Patch File Download Diff File

88
contrib/scripts/autosupport
Unescape View File

@ -1,9 +1,9 @@
#!/bin/sh
#
# Autosupport Version 2.0.15
# Autosupport Version 2.0.18
# Collect support information
#
# Copyright (C) 2005-2010, Digium, Inc.
# Copyright (C) 2005-2011, Digium, Inc.
#
# Written by John Bigelow (support@digium.com)
# Charles Moye (cmoye@digium.com)
@ -28,6 +28,7 @@ VAR_LIB_LIST_FILE="list-of-varlibasterisk.txt"
FILE_PREFIX=
FOLDER_PREFIX="${HOME}/"
files="n";
NONINTERACTIVE=0
# If a prefix is specified on command-line, add it.
if (set -u; : $1) 2> /dev/null
@ -42,6 +43,7 @@ then
echo "Valid Options:"
echo " [prefix] Prefix to apply to output files"
echo " May be your existing Digium Technical Support Ticket ID"
echo " -n, --non-interactive Run without requiring user input"
echo " -h, --help Show help about options"
echo
echo "Example:"
@ -51,8 +53,12 @@ then
echo " XXXXXXXX_${TARBALL_OUTPUT_FILE}"
echo
exit
fi
elif [ $1 == "-n" ] || [ $1 == "--non-interactive" ]; then
FILE_PREFIX=
NONINTERACTIVE=1
else
FILE_PREFIX="${FILE_PREFIX}${1}_";
fi
fi
MYUID=$(id -u);
@ -101,6 +107,22 @@ echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "Working";
echo "------------------" >> $OUTPUT;
echo "UPTIME : uptime" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
uptime >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "MEMORY : free" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
free >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "KERNEL VERSION : uname -a" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
@ -162,9 +184,10 @@ echo >> $OUTPUT;
# Add check to see if asterisk is running.
if [ -e /var/run/asterisk.ctl ] || [ -e /var/run/asterisk/asterisk.ctl ]; then
for command in "show version" "core show version" "pri show version" "dahdi show version" "transcoder show" \
"core show uptime" "pri show spans" "misdn show stacks" "zap show channels" "dahdi show channels" \
"core show uptime" "pri show spans" "misdn show stacks" "zap show channels" "dahdi show status" "dahdi show channels" \
"dahdi show channel 1" "core show channels" "skype show version" "skype show licenses" "skype show users" \
"show g729" "g729 show version" "g729 show licenses" "fax show version" "fax show licenses" "fax show stats" ; do
"skype show hostid" "show g729" "g729 show version" "g729 show licenses" "g729 show hostid" "fax show version" \
"fax show licenses" "fax show hostid" "fax show stats"; do
echo "asterisk -rx \"$command\"" >> $OUTPUT;
asterisk -rx "$command" >> $OUTPUT;
echo >> $OUTPUT;
@ -188,6 +211,14 @@ for file in $(ls /etc/*issue* /etc/*release* /etc/*version* \
done
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
echo "TOP : top -bn1" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
top -bn1 >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "RUNNING PROCESSES : ps aux" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
@ -322,7 +353,7 @@ echo >> $OUTPUT;
echo -n "."
echo "------------------" >> $OUTPUT;
echo "NETWORK INFO : route -n; iptables -L; ifconfig" >> $OUTPUT;
echo "NETWORK INFO : route -n; iptables -L; ifconfig -a" >> $OUTPUT;
echo "------------------" >> $OUTPUT;
route -n 2> /dev/null >> $OUTPUT;
echo >> $OUTPUT;
@ -330,7 +361,7 @@ echo "------------------" >> $OUTPUT;
iptables -L 2> /dev/null >> $OUTPUT;
echo >> $OUTPUT;
echo "------------------" >> $OUTPUT;
ifconfig 2> /dev/null >> $OUTPUT;
ifconfig -a 2> /dev/null >> $OUTPUT;
echo >> $OUTPUT;
echo >> $OUTPUT;
echo -n "."
@ -457,23 +488,8 @@ collect_config_backup()
gzip $TARBALL_OUTPUT
}
clear;
echo
echo "This script will try to collect the following pieces of"
echo "information from your system."
echo
echo "1. Information about your system such as:"
echo "pci listing, dmesg, running processes, and kernel version"
echo
echo "2. A backup of elements of your configuration such as:"
echo "asterisk config files, license files, loaded dahdi/zaptel module"
echo "parameters, and other asterisk/dahdi/zaptel related files."
echo
echo "Collect this information [y/n] ? "
read files;
if [ "$files" = "y" ] || [ "$files" = "yes" ]; then
collect()
{
echo "This may take up to half a minute to run. Please be patient."
collect_digiuminfo;
collect_config_backup;
@ -496,9 +512,33 @@ if [ "$files" = "y" ] || [ "$files" = "yes" ]; then
echo "Please investigate your system, and send the output"
echo "above to your Digium Technical Support Ticket."
fi
}
clear;
if [ $NONINTERACTIVE -eq 1 ]; then
collect;
else
echo
echo "This script will try to collect the following pieces of"
echo "information from your system."
echo
echo "1. Information about your system such as:"
echo "pci listing, dmesg, running processes, and kernel version"
echo
echo "2. A backup of elements of your configuration such as:"
echo "asterisk config files, license files, loaded dahdi/zaptel module"
echo "parameters, and other asterisk/dahdi/zaptel related files."
echo
echo "Collect this information [y/n] ? "
read files;
if [ "$files" = "y" ] || [ "$files" = "yes" ]; then
collect;
else
clear;
echo;
echo "User selected not to continue."
fi
fi
exit

9
contrib/scripts/autosupport.8
Unescape View File

@ -1,10 +1,10 @@
.TH AUTOSUPPORT 8 "Aug 8th, 2010" "Asterisk" "Linux Programmer's Manual"
.TH AUTOSUPPORT 8 "Dec 14th, 2011" "autosupport" "Linux Programmer's Manual"
.SH NAME
.B autosupport
\(em interactive script to provide Digium[tm]'s support with information
.SH SYNOPSIS
.PP
.B autosupport [-h] [prefix]
.B autosupport [OPTION] [prefix]
.SH DESCRIPTION
\fBautosupport\fR is a script that is normally run by a user contacting Digium's Technical
@ -30,7 +30,10 @@ least is expected to be attached to a support ticket with Digium.
\fBprefix\fR
Used to prefix the file names. Typically a Digium Technical Support Ticket ID
.SS Options:
.TP 15
.TP 25
\fB\-n, \-\-non-interactive\fR
Run without requiring user input
.TP 25
\fB\-h, \-\-help\fR
Show help about options
.SH FILES

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