; Note: There is a limitation to these rules; a caller will follow the penaltychange rules for
; Note: There is a limitation to these rules; a caller will follow the penaltychange rules for
; the queue that were defined at the time the caller entered the queue. If an update to the rules is
; the queue that were defined at the time the caller entered the queue. If an update to the rules is
; made during the caller's stay in the queue, these will not be reflected for that caller.
; made during the the caller's stay in the queue, these will not be reflected for that caller.
;
;
; The syntax for these rules is
; The syntax for these rules is
; penaltychange => <number of seconds into the call>,<absolute or relative change to QUEUE_MAX_PENALTY>[,absolute or relative change to QUEUE_MIN_PENALTY]
; penaltychange => <number of seconds into the call>,<absolute or relative change to QUEUE_MAX_PENALTY>[,absolute or relative change to QUEUE_MIN_PENALTY]