diff --git a/src/api/conversations.js b/src/api/conversations.js
index 1acb932d..71b45819 100644
--- a/src/api/conversations.js
+++ b/src/api/conversations.js
@@ -7,6 +7,7 @@ import {
 import {
     LIST_DEFAULT_ROWS,
     apiDownloadFile,
+    get,
     getList,
     httpApi
 } from 'src/api/common'
@@ -140,6 +141,13 @@ export function getOutgoingBlocked (id) {
     })
 }
 
+export async function getVoicemail (voicemailId) {
+    return await get({
+        resource: 'voicemails',
+        resourceId: voicemailId
+    })
+}
+
 export async function deleteVoicemail (id) {
     const res = await httpApi.delete(`api/voicemails/${id}`)
     return res.status >= 200
diff --git a/src/components/CscDialogTranscript.vue b/src/components/CscDialogTranscript.vue
new file mode 100644
index 00000000..aef98540
--- /dev/null
+++ b/src/components/CscDialogTranscript.vue
@@ -0,0 +1,69 @@
+<template>
+    <csc-dialog
+        ref="dialog"
+        :title="$t('Transcript')"
+        title-icon="description"
+        @hide="$emit('hide')"
+        @before-hide="$emit('before-hide')"
+    >
+        <template #content>
+            <div class="q-pa-md">
+                <div
+                    v-if="isLoading"
+                    class="flex flex-center"
+                >
+                    <q-spinner
+                        color="primary"
+                        size="3em"
+                    />
+                </div>
+
+                <p
+                    v-else-if="status === 'done'"
+                >
+                    {{ text }}
+                </p>
+                <p
+                    v-else
+                    class="text-grey"
+                >
+                    {{ $t('No transcript available.') }}
+                </p>
+            </div>
+        </template>
+    </csc-dialog>
+</template>
+
+<script>
+import CscDialog from 'components/CscDialog'
+
+export default {
+    name: 'CscDialogTranscript',
+    components: {
+        CscDialog
+    },
+    props: {
+        text: {
+            type: String,
+            default: null
+        },
+        status: {
+            type: String,
+            default: null
+        },
+        isLoading: {
+            type: Boolean,
+            default: false
+        }
+    },
+    emits: ['hide', 'before-hide'],
+    methods: {
+        show () {
+            this.$refs.dialog.show()
+        },
+        hide () {
+            this.$refs.dialog.hide()
+        }
+    }
+}
+</script>
diff --git a/src/components/pages/Conversations/CscConversationItem.vue b/src/components/pages/Conversations/CscConversationItem.vue
index e6a89d85..9a5bdd8d 100644
--- a/src/components/pages/Conversations/CscConversationItem.vue
+++ b/src/components/pages/Conversations/CscConversationItem.vue
@@ -30,6 +30,7 @@
         :block-both-label="blockBothLabel"
         :block-both-possible="unblockedBoth || blockedBoth"
         @download-voice-mail="downloadVoiceMail"
+        @get-voicemail-transcript="getVoicemailTranscript"
         @play-voice-mail="playVoiceMail"
         @start-call="startCall"
         @toggle-block-incoming="toggleBlockIncoming"
@@ -71,6 +72,7 @@ export default {
     emits: [
         'download-fax',
         'delete-voicemail',
+        'get-voicemail-transcript',
         'toggle-block-both',
         'toggle-block-outgoing',
         'toggle-block-incoming',
@@ -133,6 +135,9 @@ export default {
         downloadVoiceMail (voiceMail) {
             this.$emit('download-voice-mail', voiceMail)
         },
+        getVoicemailTranscript (voiceMail) {
+            this.$emit('get-voicemail-transcript', voiceMail)
+        },
         playVoiceMail (voiceMail) {
             this.$emit('play-voice-mail', voiceMail)
         },
diff --git a/src/components/pages/Conversations/CscVoiceMailItem.vue b/src/components/pages/Conversations/CscVoiceMailItem.vue
index 01485c5f..0430fb10 100644
--- a/src/components/pages/Conversations/CscVoiceMailItem.vue
+++ b/src/components/pages/Conversations/CscVoiceMailItem.vue
@@ -1,5 +1,13 @@
 <template>
     <q-item>
+        <csc-dialog-transcript
+            ref="transcriptDialog"
+            :full-width="isTranscriptReady"
+            :text="getTranscriptText"
+            :status="getTranscriptStatus"
+            :is-loading="isLoadingTranscript"
+            @hide="hideTranscriptDialog"
+        />
         <q-item-section
             side
             top
@@ -54,6 +62,12 @@
                     :label="$t('Download voicemail')"
                     @click="downloadVoiceMail"
                 />
+                <csc-popup-menu-item
+                    icon="description"
+                    color="primary"
+                    :label="$t('Transcript')"
+                    @click="getVoicemailTranscript"
+                />
                 <csc-popup-menu-item-start-call
                     v-if="callAvailable"
                     @click="startCall"
@@ -86,13 +100,14 @@
 
 <script>
 import CscAudioPlayer from 'components/CscAudioPlayer'
+import CscDialogTranscript from 'components/CscDialogTranscript'
 import CscMoreMenu from 'components/CscMoreMenu'
 import CscPopupMenuItem from 'components/CscPopupMenuItem'
 import CscPopupMenuItemDelete from 'components/CscPopupMenuItemDelete'
 import CscPopupMenuItemStartCall from 'components/CscPopupMenuItemStartCall'
 import { showGlobalError } from 'src/helpers/ui'
 import { RequestState } from 'src/store/common'
-import { mapGetters, mapState } from 'vuex'
+import { mapActions, mapGetters, mapState } from 'vuex'
 
 export default {
     name: 'CscVoiceMailItem',
@@ -101,7 +116,8 @@ export default {
         CscPopupMenuItemStartCall,
         CscPopupMenuItem,
         CscMoreMenu,
-        CscAudioPlayer
+        CscAudioPlayer,
+        CscDialogTranscript
     },
     props: {
         voiceMail: {
@@ -129,7 +145,16 @@ export default {
             default: false
         }
     },
-    emits: ['delete-voicemail', 'toggle-block-both', 'toggle-block-outgoing', 'toggle-block-incoming', 'start-call', 'download-voice-mail', 'play-voice-mail'],
+    emits: [
+        'delete-voicemail',
+        'toggle-block-both',
+        'toggle-block-outgoing',
+        'toggle-block-incoming',
+        'start-call',
+        'download-voice-mail',
+        'play-voice-mail',
+        'get-voicemail-transcript'
+    ],
     data () {
         return {
             platform: this.$q.platform.is
@@ -144,12 +169,27 @@ export default {
             'playVoiceMailErrors',
             'playVoiceMailStates'
         ]),
+        ...mapGetters('transcriptions', [
+            'getTranscriptText',
+            'getTranscriptStatus'
+        ]),
+        ...mapState('transcriptions', [
+            'transcriptState',
+            'transcript',
+            'transcriptError'
+        ]),
         direction () {
             if (this.voiceMail.direction === 'out') {
                 return 'to'
             }
             return 'from'
         },
+        isLoadingTranscript () {
+            return this.transcriptState === 'requesting'
+        },
+        isTranscriptReady () {
+            return this.getTranscriptStatus === 'done'
+        },
         voicemailCaller () {
             return this.voiceMail.caller_phonebook_name || this.voiceMail.caller
         },
@@ -163,6 +203,7 @@ export default {
         voiceMailLoaded () {
             return this.playVoiceMailState(this.voiceMail.id) === 'succeeded'
         }
+
     },
     watch: {
         playVoiceMailStates: {
@@ -172,9 +213,17 @@ export default {
                     showGlobalError(this.playVoiceMailErrors[this.voiceMail.id])
                 }
             }
+        },
+        transcriptState (state) {
+            if (state === RequestState.failed) {
+                return showGlobalError(this.transcriptError)
+            }
         }
     },
     methods: {
+        ...mapActions('transcriptions', [
+            'clearTranscriptData'
+        ]),
         playVoiceMail () {
             this.$emit('play-voice-mail', {
                 id: this.voiceMail.id,
@@ -189,6 +238,14 @@ export default {
             this.$refs.voicemailPlayer.setPlayingTrue()
             this.$refs.voicemailPlayer.setPausedFalse()
         },
+        getVoicemailTranscript () {
+            this.$emit('get-voicemail-transcript', this.voiceMail.id)
+            this.$refs.transcriptDialog.show()
+        },
+        hideTranscriptDialog () {
+            this.$refs.transcriptDialog.hide()
+            this.clearTranscriptData()
+        },
         startCall () {
             this.$emit('start-call', this.voiceMail.callee)
         },
diff --git a/src/i18n/de.json b/src/i18n/de.json
index 10d7acf5..e9a41965 100644
--- a/src/i18n/de.json
+++ b/src/i18n/de.json
@@ -44,10 +44,10 @@
     "Allow mail2fax emails only to this IP (the IP or hostname is present in the \\\"Received\\\" header).": "Erlauben Sie „mail2fax“-E-Mails nur an diese IP (die IP oder der Hostname ist im \\\"Received\\\" vorhanden).",
     "Allowed extensions are between {min} and {max}": "Erlaubte Durchwahlen haben eine Länge zwischen {min} und {max} Zahlen",
     "Always": "Ständig",
-    "An error occured while trying to assign the speed dial slot. Please try again": "Kurzwahl-Eintrag konnte nicht zugewiesen werden. Bitte erneut versuchen",
-    "An error occured while trying to load the speed dials. Please try again": "Kurzwahlliste konnte nicht geladen werden. Bitte erneut versuchen",
-    "An error occured while trying to send the fax. Please try again": "Fax konnte nicht gesendet werden. Bitte erneut versuchen",
-    "An error occured while trying to unassign the speed dial slot. Please try again": "Kurzwahl-Eintrag konnte nicht geändert werden. Bitte erneut versuchen",
+    "An error occurred while trying to assign the speed dial slot. Please try again": "Kurzwahl-Eintrag konnte nicht zugewiesen werden. Bitte erneut versuchen",
+    "An error occurred while trying to load the speed dials. Please try again": "Kurzwahlliste konnte nicht geladen werden. Bitte erneut versuchen",
+    "An error occurred while trying to send the fax. Please try again": "Fax konnte nicht gesendet werden. Bitte erneut versuchen",
+    "An error occurred while trying to unassign the speed dial slot. Please try again": "Kurzwahl-Eintrag konnte nicht geändert werden. Bitte erneut versuchen",
     "An error occurred:": "Ein Fehler ist aufgetreten:",
     "Application": "Anwendung",
     "Apps": "Apps",
@@ -283,6 +283,7 @@
     "Join conference with name": "Mit Namen der Konferenz beitreten",
     "July": "Juli",
     "June": "Juni",
+    "Label": "Etikett",
     "Lamp/Key": "Lampe/Taste",
     "Lamps/Keys": "Lampen/Tasten",
     "Language": "Sprache",
@@ -357,6 +358,7 @@
     "No seats created yet": "Noch keine Nebenstellen erstellt",
     "No sound sets created yet": "Noch keine Soundsets erstellt",
     "No speed dials found": "Keine Kurzwahlen gefunden",
+    "No transcript available.": "Kein Transkript verfügbar.",
     "Normal": "Normal",
     "Not modified yet": "Noch nicht geändert",
     "November": "November",
@@ -556,6 +558,7 @@
     "Timerange": "Zeitraum",
     "To": "An",
     "Today": "Heute",
+    "Transcript": "Transkript",
     "Transfer": "Weiterleiten",
     "Tu": "Di",
     "Tuesday": "Dienstag",
diff --git a/src/i18n/en.json b/src/i18n/en.json
index d6626a5c..a4b8e711 100644
--- a/src/i18n/en.json
+++ b/src/i18n/en.json
@@ -277,6 +277,7 @@
     "January": "January",
     "July": "July",
     "June": "June",
+    "Label": "Label",
     "Lamp/Key": "Lamp/Key",
     "Lamps/Keys": "Lamps/Keys",
     "Language": "Language",
@@ -343,6 +344,7 @@
     "No seats created yet": "No seats created yet",
     "No sound sets created yet": "No sound sets created yet",
     "No speed dials found": "No speed dials found",
+    "No transcript available.": "No transcript available.",
     "Normal": "Normal",
     "Not modified yet": "Not modified yet",
     "November": "November",
@@ -539,6 +541,7 @@
     "Timerange": "Timerange",
     "To": "To",
     "Today": "Today",
+    "Transcript": "Transcript",
     "Transfer": "Transfer",
     "Tu": "Tu",
     "Tuesday": "Tuesday",
diff --git a/src/i18n/es.json b/src/i18n/es.json
index 31c8fc8c..7079661b 100644
--- a/src/i18n/es.json
+++ b/src/i18n/es.json
@@ -44,10 +44,10 @@
     "Allow mail2fax emails only to this IP (the IP or hostname is present in the \\\"Received\\\" header).": "Allow mail2fax emails only to this IP (the IP or hostname is present in the \\\"Received\\\" header).",
     "Allowed extensions are between {min} and {max}": "Las extensiones permitidas están entre {min} y {max}",
     "Always": "Siempre",
-    "An error occured while trying to assign the speed dial slot. Please try again": "Ocurrió un error al intentar asignar la ranura de marcación rápida. Por favor, inténtelo nuevamente.",
-    "An error occured while trying to load the speed dials. Please try again": "Se produjo un error al intentar cargar las marcaciones rápidas. Por favor, inténtelo nuevamente.",
-    "An error occured while trying to send the fax. Please try again": "Se produjo un error al intentar enviar el fax. Por favor, inténtelo nuevamente.",
-    "An error occured while trying to unassign the speed dial slot. Please try again": "Se produjo un error al intentar remover la ranura de marcación rápida. Por favor, inténtelo nuevamente.",
+    "An error occurred while trying to assign the speed dial slot. Please try again": "Ocurrió un error al intentar asignar la ranura de marcación rápida. Por favor, inténtelo nuevamente.",
+    "An error occurred while trying to load the speed dials. Please try again": "Se produjo un error al intentar cargar las marcaciones rápidas. Por favor, inténtelo nuevamente.",
+    "An error occurred while trying to send the fax. Please try again": "Se produjo un error al intentar enviar el fax. Por favor, inténtelo nuevamente.",
+    "An error occurred while trying to unassign the speed dial slot. Please try again": "Se produjo un error al intentar remover la ranura de marcación rápida. Por favor, inténtelo nuevamente.",
     "An error occurred:": "Ocurrió un error:",
     "Application": "Aplicación",
     "Apps": "Aplicaciones",
@@ -283,6 +283,7 @@
     "Join conference with name": "Unirse a la conferencia con nombre",
     "July": "Julio",
     "June": "Junio",
+    "Label": "Etiqueta",
     "Lamp/Key": "Indicador/Tecla",
     "Lamps/Keys": "Indicadores/Teclas",
     "Language": "Idioma",
@@ -356,6 +357,7 @@
     "No seats created yet": "Aún no se han creado asientos",
     "No sound sets created yet": "Aún no se han creado conjuntos de sonido",
     "No speed dials found": "No se encontraron marcaciones rápidas",
+    "No transcript available.": "No hay transcripción disponible.",
     "Normal": "Normal",
     "Not modified yet": "No se ha modificado todavía",
     "November": "Noviembre",
@@ -557,6 +559,7 @@
     "Timerange": "Rango de tiempo",
     "To": "Para",
     "Today": "Hoy",
+    "Transcript": "Transcripción",
     "Transfer": "Transfer",
     "Tu": "Tu",
     "Tuesday": "Martes",
diff --git a/src/i18n/fr.json b/src/i18n/fr.json
index e30e5174..dce24ab9 100644
--- a/src/i18n/fr.json
+++ b/src/i18n/fr.json
@@ -44,10 +44,10 @@
     "Allow mail2fax emails only to this IP (the IP or hostname is present in the \\\"Received\\\" header).": "Allow mail2fax emails only to this IP (the IP or hostname is present in the \\\"Received\\\" header).",
     "Allowed extensions are between {min} and {max}": "Les extensions autorisées sont comprises entre {min} et {max}",
     "Always": "Toujours",
-    "An error occured while trying to assign the speed dial slot. Please try again": "Une erreur s'est produite lors de la tentative d'attribution de l'emplacement de numérotation abrégée. Veuillez réessayer",
-    "An error occured while trying to load the speed dials. Please try again": "Une erreur s'est produite lors du chargement des numéros abrégés. Veuillez réessayer",
-    "An error occured while trying to send the fax. Please try again": "Une erreur est survenue lors de l’envoi du Fax. Veuillez réessayer",
-    "An error occured while trying to unassign the speed dial slot. Please try again": "Une erreur est survenue lors de la séassignation de l'emplacement de numérotation abrégée. Veuillez réessayer",
+    "An error occurred while trying to assign the speed dial slot. Please try again": "Une erreur s'est produite lors de la tentative d'attribution de l'emplacement de numérotation abrégée. Veuillez réessayer",
+    "An error occurred while trying to load the speed dials. Please try again": "Une erreur s'est produite lors du chargement des numéros abrégés. Veuillez réessayer",
+    "An error occurred while trying to send the fax. Please try again": "Une erreur est survenue lors de l’envoi du Fax. Veuillez réessayer",
+    "An error occurred while trying to unassign the speed dial slot. Please try again": "Une erreur est survenue lors de la séassignation de l'emplacement de numérotation abrégée. Veuillez réessayer",
     "An error occurred:": "Une erreur s’est produite:",
     "Application": "Application",
     "Apps": "Apps",
@@ -283,6 +283,7 @@
     "Join conference with name": "Rejoindre la conférence avec le nom",
     "July": "Juillet",
     "June": "Juin",
+    "Label": "Étiquette",
     "Lamp/Key": "Lampe/clé",
     "Lamps/Keys": "Lampes/clés",
     "Language": "Langue",
@@ -357,6 +358,7 @@
     "No seats created yet": "Aucun siège n'a encore été créé",
     "No sound sets created yet": "Aucun jeu de sons n'a encore été créé",
     "No speed dials found": "Aucun numéro abrégé trouvé",
+    "No transcript available.": "Aucune transcription disponible.",
     "Normal": "Normal",
     "Not modified yet": "Pas encore modifié",
     "November": "Novembre",
@@ -556,6 +558,7 @@
     "Timerange": "Période",
     "To": "À",
     "Today": "Aujourd'hui",
+    "Transcript": "Transcription",
     "Transfer": "Transférer",
     "Tu": "Ma",
     "Tuesday": "Mardi",
diff --git a/src/i18n/it.json b/src/i18n/it.json
index 30ac9b76..1291c60a 100644
--- a/src/i18n/it.json
+++ b/src/i18n/it.json
@@ -43,10 +43,10 @@
     "Allow mail2fax emails only to this IP (the IP or hostname is present in the \\\"Received\\\" header).": "Consenti email mail2fax solo da questo IP (l'IP o il nome host è presente nell'intestazione \\\"Received\\\").",
     "Allowed extensions are between {min} and {max}": "Le estensioni consentite sono tra {min} e {max}",
     "Always": "Sempre",
-    "An error occured while trying to assign the speed dial slot. Please try again": "Si è verificato un errore durante l'assegnazione dello slot di chiamata rapida. Si prega di riprovare",
-    "An error occured while trying to load the speed dials. Please try again": "Si è verificato un errore durante il caricamento delle chiamate rapide. Si prega di riprovare",
-    "An error occured while trying to send the fax. Please try again": "Si è verificato un errore durante l'invio del fax. Si prega di riprovare",
-    "An error occured while trying to unassign the speed dial slot. Please try again": "Si è verificato un errore nella cancellazione della selezione rapida. Si prega di riprovare",
+    "An error occurred while trying to assign the speed dial slot. Please try again": "Si è verificato un errore durante l'assegnazione dello slot di chiamata rapida. Si prega di riprovare",
+    "An error occurred while trying to load the speed dials. Please try again": "Si è verificato un errore durante il caricamento delle chiamate rapide. Si prega di riprovare",
+    "An error occurred while trying to send the fax. Please try again": "Si è verificato un errore durante l'invio del fax. Si prega di riprovare",
+    "An error occurred while trying to unassign the speed dial slot. Please try again": "Si è verificato un errore nella cancellazione della selezione rapida. Si prega di riprovare",
     "An error occurred:": "Si è verificato un errore:",
     "Apps": "App",
     "April": "Aprile",
@@ -279,6 +279,7 @@
     "Join conference with name": "Partecipa alla conferenza con nome",
     "July": "Luglio",
     "June": "Giugno",
+    "Label": "Etichetta",
     "Lamp/Key": "Lampada/Tasto",
     "Lamps/Keys": "Lampade/Tasti",
     "Language": "Lingua",
@@ -350,6 +351,7 @@
     "No seats created yet": "Nessuna postazione creata",
     "No sound sets created yet": "Non è stato creato alcun set di suoni",
     "No speed dials found": "Nessuna impostazione di chiamata rapida",
+    "No transcript available.": "Nessuna trascrizione disponibile.",
     "Normal": "Normale",
     "Not modified yet": "Non ancora modificato",
     "November": "Novembre",
@@ -548,6 +550,7 @@
     "Timerange": "Intervallo di tempo",
     "To": "A",
     "Today": "Oggi",
+    "Transcript": "Trascrizione",
     "Transfer": "Trasferisci",
     "Tu": "Ma",
     "Tuesday": "Martedì",
diff --git a/src/pages/CscPageCallRecording.vue b/src/pages/CscPageCallRecording.vue
index 256fd973..ddeee04a 100644
--- a/src/pages/CscPageCallRecording.vue
+++ b/src/pages/CscPageCallRecording.vue
@@ -3,6 +3,14 @@
     <csc-page-sticky
         id="csc-page-call-recording"
     >
+        <csc-dialog-transcript
+            ref="transcriptDialog"
+            :full-width="isTranscriptReady"
+            :text="getTranscriptText"
+            :status="getTranscriptStatus"
+            :is-loading="isLoadingTranscript"
+            @hide="hideTranscriptDialog"
+        />
         <template
             #header
         >
@@ -138,6 +146,15 @@
                                             <q-td
                                                 class="row justify-end table-td-action-cont"
                                             >
+                                                <q-btn
+                                                    size="md"
+                                                    color="primary"
+                                                    icon="description"
+                                                    dense
+                                                    class="download-btn"
+                                                    flat
+                                                    @click="getTranscript(innerProps.row)"
+                                                />
                                                 <csc-audio-player
                                                     :pausable="true"
                                                     class="player-btns"
@@ -171,6 +188,7 @@
 
 <script>
 import CscAudioPlayer from 'components/CscAudioPlayer'
+import CscDialogTranscript from 'components/CscDialogTranscript'
 import CscPageSticky from 'components/CscPageSticky'
 import CscRemoveDialog from 'components/CscRemoveDialog'
 import CscCallRecordingFilters from 'components/pages/CallRecording/CscCallRecordingFilters'
@@ -179,13 +197,14 @@ import moment from 'moment'
 import { LIST_DEFAULT_ROWS } from 'src/api/common'
 import { showGlobalError, showToast } from 'src/helpers/ui'
 import { mapWaitingActions } from 'vue-wait'
-import { mapGetters } from 'vuex'
+import { mapActions, mapGetters, mapState } from 'vuex'
 export default {
     name: 'CscPageCallRecording',
     components: {
         CscAudioPlayer,
         CscPageSticky,
-        CscCallRecordingFilters
+        CscCallRecordingFilters,
+        CscDialogTranscript
     },
     data () {
         return {
@@ -274,7 +293,22 @@ export default {
     computed: {
         ...mapGetters('callRecordings', [
             'recordings'
-        ])
+        ]),
+        ...mapGetters('transcriptions', [
+            'getTranscriptText',
+            'getTranscriptStatus'
+        ]),
+        ...mapState('transcriptions', [
+            'transcriptState',
+            'transcript',
+            'transcriptError'
+        ]),
+        isLoadingTranscript () {
+            return this.transcriptState === 'requesting'
+        },
+        isTranscriptReady () {
+            return this.getTranscriptStatus === 'done'
+        }
     },
     watch: {
         recordings () {
@@ -318,6 +352,10 @@ export default {
             playStreamFile: 'csc-call-recordings',
             fetchFile: 'csc-call-recordings'
         }),
+        ...mapActions('transcriptions', [
+            'clearTranscriptData',
+            'getCallRecordingsTranscript'
+        ]),
         ...mapGetters('user', [
             'getSubscriber'
         ]),
@@ -370,6 +408,17 @@ export default {
                 showGlobalError(this.$t('Something went wrong. Please retry later'))
             }
         },
+        getTranscript (data) {
+            this.getCallRecordingsTranscript({
+                transcript: data.transcript,
+                transcriptStatus: data.transcript_status
+            })
+            this.$refs.transcriptDialog.show()
+        },
+        hideTranscriptDialog () {
+            this.$refs.transcriptDialog.hide()
+            this.clearTranscriptData()
+        },
         isRowExpanded (id) {
             const rowStatus = this.rowStatus.filter((row) => row.id === id)[0] || null
             return rowStatus && rowStatus.expanded
@@ -416,7 +465,7 @@ export default {
 .table-td-no-padding
     padding: 0px !important // needed to override .q-table td
 .table-td-action-cont
-    min-width: 140px
+    min-width: 170px
     .player-btns
         bottom: 9px
         left: 8px
diff --git a/src/pages/CscPageConversations.vue b/src/pages/CscPageConversations.vue
index 65ecab41..0b3af056 100644
--- a/src/pages/CscPageConversations.vue
+++ b/src/pages/CscPageConversations.vue
@@ -64,6 +64,7 @@
                         :blocked-incoming="blockedIncoming(item)"
                         :blocked-outgoing="blockedOutgoing(item)"
                         @start-call="startCall"
+                        @get-voicemail-transcript="getVoicemailTranscription"
                         @download-fax="downloadFax"
                         @download-voice-mail="downloadVoiceMail"
                         @play-voice-mail="playVoiceMail"
@@ -294,11 +295,15 @@ export default {
         ...mapWaitingActions('conversations', {
             nextPage: 'csc-conversations',
             deleteVoicemail: 'csc-conversations',
+            getVoicemailTranscript: 'csc-conversations',
             toggleBlockIncoming: 'csc-conversations',
             toggleBlockOutgoing: 'csc-conversations',
             toggleBlockBoth: 'csc-conversations',
             deleteFax: 'csc-conversations'
         }),
+        ...mapWaitingActions('transcriptions', {
+            getVoicemailTranscript: 'csc-transcriptions'
+        }),
         ...mapMutations('conversations', [
             'resetList'
         ]),
@@ -427,6 +432,9 @@ export default {
             this.filterDirection = filter
             this.forceReload()
         },
+        async getVoicemailTranscription (voicemailId) {
+            await this.getVoicemailTranscript(voicemailId)
+        },
         addToPhonebookAction (number) {
             this.$store.commit('user/setPhonebookNumber', number)
             this.$router.push('subscriber-phonebook/create')
diff --git a/src/store/index.js b/src/store/index.js
index 3b2c68a2..e054b75c 100644
--- a/src/store/index.js
+++ b/src/store/index.js
@@ -20,6 +20,7 @@ import PbxSeatsModule from 'src/store/pbx-seats'
 import PbxSoundSetsModule from 'src/store/pbx-soundsets'
 import ReminderModule from 'src/store/reminder'
 import SpeedDialModule from 'src/store/speed-dial'
+import TranscriptionsModule from 'src/store/transcriptions'
 import UserModule from 'src/store/user'
 import VoiceboxModule from 'src/store/voicebox'
 import { createStore } from 'vuex'
@@ -57,7 +58,8 @@ export default function (/* { ssrContext } */) {
             callForwarding: CallForwardingModule,
             pbxAutoAttendants: PbxAutoAttendants,
             dashboard: DashboardModule,
-            customer: Customer
+            customer: Customer,
+            transcriptions: TranscriptionsModule
         },
         state: {
             route: null
diff --git a/src/store/speed-dial.js b/src/store/speed-dial.js
index ad24b9bb..7dba985d 100644
--- a/src/store/speed-dial.js
+++ b/src/store/speed-dial.js
@@ -39,13 +39,13 @@ export default {
             return state.speedDialLoadingState
         },
         speedDialLoadingError (state) {
-            return state.speedDialLoadingError || i18n.global.t('An error occured while trying to load the speed dials. Please try again')
+            return state.speedDialLoadingError || i18n.global.t('An error occurred while trying to load the speed dials. Please try again')
         },
         unassignSlotState (state) {
             return state.unassignSlotState
         },
         unassignSlotError (state) {
-            return state.unassignSlotError || i18n.global.t('An error occured while trying to unassign the speed dial slot. Please try again')
+            return state.unassignSlotError || i18n.global.t('An error occurred while trying to unassign the speed dial slot. Please try again')
         },
         lastUnassignedSlot (state) {
             return state.lastUnassignedSlot
@@ -59,7 +59,7 @@ export default {
             return state.assignSlotState
         },
         assignSlotError (state) {
-            return state.assignSlotError || i18n.global.t('An error occured while trying to assign the speed dial slot. Please try again')
+            return state.assignSlotError || i18n.global.t('An error occurred while trying to assign the speed dial slot. Please try again')
         },
         lastAssignedSlot (state) {
             return state.lastAssignedSlot
diff --git a/src/store/transcriptions.js b/src/store/transcriptions.js
new file mode 100644
index 00000000..48f4c3aa
--- /dev/null
+++ b/src/store/transcriptions.js
@@ -0,0 +1,63 @@
+import { getVoicemail } from 'src/api/conversations'
+import { RequestState } from 'src/store/common'
+
+export default {
+    namespaced: true,
+    state: {
+        transcriptState: RequestState.initiated,
+        transcriptError: null,
+        transcript: null
+    },
+    getters: {
+        getTranscriptText (state) {
+            return state.transcript?.transcript
+        },
+        getTranscriptStatus (state) {
+            return state.transcript?.transcriptStatus
+        }
+    },
+    mutations: {
+        transcriptRequesting (state) {
+            state.transcriptState = RequestState.requesting
+        },
+        transcriptSucceeded (state, { transcript, transcriptStatus }) {
+            state.transcriptState = RequestState.succeeded
+            state.transcript = {
+                transcript,
+                transcriptStatus
+            }
+        },
+        transcriptFailed (state, error) {
+            state.transcriptState = RequestState.failed
+            state.transcriptError = error
+        },
+        clearTranscriptData (state) {
+            state.transcriptState = RequestState.initiated
+            state.transcriptError = null
+            state.transcript = null
+        }
+    },
+    actions: {
+        getVoicemailTranscript (context, voicemailId) {
+            context.commit('transcriptRequesting')
+            getVoicemail(voicemailId).then((data) => {
+                context.commit('transcriptSucceeded', {
+                    transcript: data.transcript,
+                    transcriptStatus: data.transcript_status
+                })
+            }).catch((err) => {
+                context.commit('transcriptFailed', err.message)
+            })
+        },
+        getCallRecordingsTranscript (context, data) {
+            context.commit('transcriptSucceeded', {
+                transcript: data.transcript,
+                transcriptStatus: data.transcriptStatus
+            })
+        },
+        clearTranscriptData (context) {
+            context.commit('clearTranscriptData')
+        }
+
+    }
+}