# -- # Kernel/Config.pm - Config file for OTRS kernel # Copyright (C) 2001-2013 OTRS AG, http://otrs.org/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # Note: # # -->> Most OTRS configuration should be done via the OTRS web interface # and the SysConfig. Only for some configuration, such as database # credentials and customer data source changes, you should edit this # file. For changes do customer data sources you can copy the definitions # from Kernel/Config/Defaults.pm and paste them in this file. # Config.pm will not be overwritten when updating OTRS. # -- package Kernel::Config; use strict; use warnings; use utf8; sub Load { my $Self = shift; $Self->{'NodeID'} = '1'; # ---------------------------------------------------- # # database settings # # ---------------------------------------------------- # # The database host #$Self->{'DatabaseHost'} = 'mariadb.sapian.com.co'; $Self->{'DatabaseHost'} = 'mariadb-01-med.cur.sapian.local'; # The database name #$Self->{'Database'} = 'otrs_5'; $Self->{'Database'} = 'otrs'; # The database user $Self->{'DatabaseUser'} = 'otrs'; # The password of database user. You also can use bin/otrs.CryptPassword.pl # for crypted passwords $Self->{'DatabasePw'} = 'Vei8ioshuZaiV1'; # The database DSN for MySQL ==> more: "perldoc DBD::mysql" $Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};"; # The database DSN for PostgreSQL ==> more: "perldoc DBD::Pg" # if you want to use a local socket connection # $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};"; # if you want to use a TCP/IP connection # $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};"; # if you have PostgresSQL 8.1 or earlier, activate the legacy driver with this line: # $Self->{DatabasePostgresqlBefore82} = 1; # The database DSN for Microsoft SQL Server - only supported if OTRS is # installed on Windows as well # $Self->{DatabaseDSN} = "DBI:ODBC:driver={SQL Server};Database=$Self->{Database};Server=$Self->{DatabaseHost},1433"; # The database DSN for Oracle ==> more: "perldoc DBD::oracle" # $ENV{ORACLE_HOME} = '/u01/app/oracle/product/10.2.0/client_1'; # $ENV{NLS_DATE_FORMAT} = 'YYYY-MM-DD HH24:MI:SS'; # $ENV{NLS_LANG} = "american_america.utf8"; # $Self->{DatabaseDSN} = "DBI:Oracle:sid=OTRS;host=$Self->{DatabaseHost};port=1522;"; # ---------------------------------------------------- # # fs root directory # ---------------------------------------------------- # $Self->{DefaultCharset} = 'utf-8'; $Self->{Home} = '/opt/otrs'; #$Self->{'Frontend::NotifyModule'}->{'800-Scheduler-Check'} = { # 'Module' => 'Kernel::Output::HTML::Notification::SchedulerCheck' #}; # CustomerUser (customer database backend and settings) $Self->{CustomerUser} = { Name => 'Database Datasource', Module => 'Kernel::System::CustomerUser::DB', Params => { # if you want to use an external database, add the required settings # DSN => 'DBI:odbc:yourdsn', # Type => 'mssql', # only for ODBC connections # DSN => 'DBI:mysql:database=customerdb;host=customerdbhost', # User => '', # Password => '', Table => 'customer_user', # if your frontend is unicode and the charset of your # customer database server is iso-8859-1, use these options. # SourceCharset => 'iso-8859-1', # DestCharset => 'utf-8', # CaseSensitive will control if the SQL statements need LOWER() # function calls to work case insensitively. Setting this to # 1 will improve performance dramatically on large databases. CaseSensitive => 0, }, # customer unique id CustomerKey => 'login', # customer # CustomerID => 'customer_id', CustomerValid => 'valid_id', CustomerUserListFields => ['first_name', 'last_name', 'email'], CustomerUserSearchFields => ['login', 'last_name', 'customer_id'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['email'], CustomerUserNameFields => ['title','first_name','last_name'], CustomerUserEmailUniqCheck => 1, # # show not own tickets in customer panel, CompanyTickets # CustomerUserExcludePrimaryCustomerID => 0, # # generate auto logins # AutoLoginCreation => 0, # AutoLoginCreationPrefix => 'auto', # # admin can change customer preferences # AdminSetPreferences => 1, # # cache time to live in sec. - cache any database queries # CacheTTL => 0, # # just a read only source # ReadOnly => 1, Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target [ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 0 ], [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0 ], [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0 ], [ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0 ], [ 'UserPassword', 'Password', 'pw', 0, 0, 'var', '', 0 ], [ 'UserEmail', 'Email', 'email', 1, 1, 'var', '', 0 ], # [ 'UserEmail', 'Email', 'email', 1, 1, 'var', '$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}', 0 ], [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ], [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ], [ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', '', 0 ], [ 'UserFax', 'Fax', 'fax', 1, 0, 'var', '', 0 ], [ 'UserMobile', 'Mobile', 'mobile', 1, 0, 'var', '', 0 ], [ 'UserStreet', 'Street', 'street', 1, 0, 'var', '', 0 ], [ 'UserZip', 'Zip', 'zip', 1, 0, 'var', '', 0 ], [ 'UserCity', 'City', 'city', 1, 0, 'var', '', 0 ], [ 'UserCountry', 'Country', 'country', 1, 0, 'var', '', 0 ], [ 'UserComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ], [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ], ], }; # ---------------------------------------------------- # # insert your own config settings "here" # # config settings taken from Kernel/Config/Defaults.pm # # ---------------------------------------------------- # # $Self->{SessionUseCookie} = 0; # $Self->{CheckMXRecord} = 0; # ---------------------------------------------------- # # ---------------------------------------------------- # # data inserted by installer # # ---------------------------------------------------- # # $DIBI$ # ---------------------------------------------------- # # ---------------------------------------------------- # # # # end of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # # --- Inicio SAPIAN LDAP Agente Identificacion --- # # This is an example configuration for an LDAP auth. backend. # (Make sure Net::LDAP is installed!) # $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; # $Self->{'AuthModule::LDAP::Host'} = 'ldaps://sbs.sapian.com.co'; # $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=sapian,dc=com,dc=co'; # $Self->{'AuthModule::LDAP::UID'} = 'uid'; # Check if the user is allowed to auth in a posixGroup # (e. g. user needs to be in a group xyz to use otrs) #$Self->{'AuthModule::LDAP::GroupDN'} = 'cn=otrsallow,ou=posixGroups,dc=example,dc=com'; #$Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid'; # for ldap posixGroups objectclass (just uid) # $Self->{'AuthModule::LDAP::UserAttr'} = 'UID'; # for non ldap posixGroups objectclass (with full user dn) # $Self->{'AuthModule::LDAP::UserAttr'} = 'DN'; # The following is valid but would only be necessary if the # anonymous user do NOT have permission to read from the LDAP tree # $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=manager,ou=Internal,dc=sapian,dc=com,dc=co'; # $Self->{'AuthModule::LDAP::SearchUserPw'} = 'NQtdN3qHcUq7zJy0'; # in case you want to add always one filter to each ldap query, use # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' # $Self->{'AuthModule::LDAP::AlwaysFilter'} = ''; # in case you want to add a suffix to each login name, then # you can use this option. e. g. user just want to use user but # in your ldap directory exists user@domain. # $Self->{'AuthModule::LDAP::UserSuffix'} = '@domain.com'; # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) # $Self->{'AuthModule::LDAP::Params'} = { # port => 636, # timeout => 120, # async => 0, # version => 3, # cafile => 'etc/ssl/certs/ca.cer', # clientcert => '/etc/ssl/certs/server.cer', # clientkey => '/etc/ssl/certs/server.key', # }; } # ---------------------------------------------------- # # needed system stuff (don't edit this) # # ---------------------------------------------------- # use strict; use warnings; use vars qw(@ISA); use Kernel::Config::Defaults; push (@ISA, 'Kernel::Config::Defaults'); # -----------------------------------------------------# 1;