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Code Issues Releases Wiki Activity

ensure that abandoned calls are recorded that way (bug #4644)

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show 'available' for member channels that are not known to be in some other state (bug #4644)


git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@6027 65c4cc65-6c06-0410-ace0-fbb531ad65f3
1.2-netsec
Kevin P. Fleming 20 years ago
parent 8f8d190b46
commit f8b140faa4
1 changed files with 11 additions and 3 deletions
Show Stats Download Patch File Download Diff File

14
apps/app_queue.c
Unescape View File

@ -2036,6 +2036,7 @@ static int try_calling(struct queue_ent *qe, const char *options, char *announce
/* Agent must have hung up */
ast_log(LOG_WARNING, "Agent on %s hungup on the customer. They're going to be pissed.\n", peer->name);
ast_queue_log(queuename, qe->chan->uniqueid, peer->name, "AGENTDUMP", "%s", "");
record_abandoned(qe);
if (qe->parent->eventwhencalled) {
manager_event(EVENT_FLAG_AGENT, "AgentDump",
"Queue: %s\r\n"
@ -2065,6 +2066,7 @@ static int try_calling(struct queue_ent *qe, const char *options, char *announce
if (res < 0) {
ast_queue_log(queuename, qe->chan->uniqueid, peer->name, "SYSCOMPAT", "%s", "");
ast_log(LOG_WARNING, "Had to drop call because I couldn't make %s compatible with %s\n", qe->chan->name, peer->name);
record_abandoned(qe);
ast_hangup(peer);
return -1;
}
@ -2776,6 +2778,7 @@ check_turns:
/* Leave if we have exceeded our queuetimeout */
if (qe.expire && (time(NULL) > qe.expire)) {
record_abandoned(&qe);
reason = QUEUE_TIMEOUT;
res = 0;
break;
@ -2798,6 +2801,7 @@ check_turns:
if (res) {
if (res < 0) {
if (!qe.handled)
record_abandoned(&qe);
ast_queue_log(queuename, chan->uniqueid, "NONE", "ABANDON", "%d|%d|%ld", qe.pos, qe.opos, (long)time(NULL) - qe.start);
} else if (res > 0)
ast_queue_log(queuename, chan->uniqueid, "NONE", "EXITWITHKEY", "%c|%d", res, qe.pos);
@ -2808,6 +2812,7 @@ check_turns:
/* leave the queue if no agents, if enabled */
if (qe.parent->leavewhenempty && (stat == QUEUE_NO_MEMBERS)) {
record_abandoned(&qe);
reason = QUEUE_LEAVEEMPTY;
res = 0;
break;
@ -2815,6 +2820,7 @@ check_turns:
/* leave the queue if no reachable agents, if enabled */
if ((qe.parent->leavewhenempty == QUEUE_EMPTY_STRICT) && (stat == QUEUE_NO_REACHABLE_MEMBERS)) {
record_abandoned(&qe);
reason = QUEUE_LEAVEUNAVAIL;
res = 0;
break;
@ -2822,6 +2828,7 @@ check_turns:
/* Leave if we have exceeded our queuetimeout */
if (qe.expire && (time(NULL) > qe.expire)) {
record_abandoned(&qe);
reason = QUEUE_TIMEOUT;
res = 0;
break;
@ -2830,6 +2837,7 @@ check_turns:
/* OK, we didn't get anybody; wait for 'retry' seconds; may get a digit to exit with */
res = wait_a_bit(&qe);
if (res < 0) {
record_abandoned(&qe);
ast_queue_log(queuename, chan->uniqueid, "NONE", "ABANDON", "%d|%d|%ld", qe.pos, qe.opos, (long)time(NULL) - qe.start);
if (option_verbose > 2) {
ast_verbose(VERBOSE_PREFIX_3 "User disconnected from queue %s when they almost made it\n", queuename);
@ -2848,6 +2856,7 @@ check_turns:
res = -1;
}
ast_queue_log(queuename, chan->uniqueid, "NONE", "EXITWITHTIMEOUT", "%d", qe.pos);
record_abandoned(&qe);
reason = QUEUE_TIMEOUT;
res = 0;
break;
@ -3012,7 +3021,7 @@ static char *status2str(int status, char *buf, int buflen)
{
switch(status) {
case AST_DEVICE_UNKNOWN:
ast_copy_string(buf, "unknown", buflen);
ast_copy_string(buf, "available", buflen);
break;
case AST_DEVICE_NOT_INUSE:
ast_copy_string(buf, "notinuse", buflen);
@ -3093,8 +3102,7 @@ static int __queues_show(int fd, int argc, char **argv, int queue_show)
strncat(max, " (dynamic)", sizeof(max) - strlen(max) - 1);
if (mem->paused)
strncat(max, " (paused)", sizeof(max) - strlen(max) - 1);
if (mem->status)
snprintf(max + strlen(max), sizeof(max) - strlen(max), " (%s)", status2str(mem->status, tmpbuf, sizeof(tmpbuf)));
snprintf(max + strlen(max), sizeof(max) - strlen(max), " (%s)", status2str(mem->status, tmpbuf, sizeof(tmpbuf)));
if (mem->calls) {
snprintf(calls, sizeof(calls), " has taken %d calls (last was %ld secs ago)",
mem->calls, (long)(time(NULL) - mem->lastcall));

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