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[globals]
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; General internal dialing options used in context Dial-Users.
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; Only the timeout is defined here. See the Dial app documentation for
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; additional options.
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INTERNAL_DIAL_OPT=,30
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[Hints]
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; Allow dynamic hint creation for every extension.
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exten = _11XX,hint,PJSIP/${EXTEN}
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[Features]
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; Extension to check user voicemail. We don't requre the user to enter
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; their pincode.
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exten = 8000,1,Verbose(1, "User ${CALLERID(num)} dialed the voicemail feature.")
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same = n,VoiceMailMain(${CALLERID(num)}@example,s)
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same = n,Hangup()
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; Exten to dial the main IVR internally.
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exten = 1100,1,Verbose(1, "User ${CALLERID(num)} dialed the IVR.")
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same = n,Goto(Main-IVR,2565551100,1)
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;Extension to enter a conference intended only for employees
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exten = 6000,1,Verbose(1, "User ${CALLERID(num)} dialed the employee conference.")
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same = n,Confbridge(employees)
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same = n,Hangup()
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;Extension to enter a conference intended for employees and customers
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exten = 6500,1,Verbose(1, "User ${CALLERID(num)} dialed the employee/customer mixed conference.")
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same = n,Confbridge(mixed)
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same = n,Hangup()
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[External-Features]
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; Extension for users to remotely check voicemail. Here we require the caller to
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; enter their mailbox and pincode.
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exten = 2565551234,1,Verbose(1, "User ${CALLERID(num)} dialed into remote voicemail.")
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same = n,VoiceMailMain(example)
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same = n,Hangup()
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[Dialing-Errors]
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; Handle any extensions dialed internally that don't otherwise exist.
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; Comment out or remove this extension if you would rather have the calls
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; ignored.
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exten = _X.,1,Verbose(1, "User ${CALLERID(num)} dialed an invalid number.")
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same = n,Playback(pbx-invalid)
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same = n,Hangup()
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[Internal-Setup]
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; Here we capture internal calls to do anything we need to do before sending
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; them onto all the possible internal locations. Such as disabling CDR on
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; internal to internal calls.
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exten = _X.,1,NoOp()
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same = n,Set(CDR_PROP(disable)=1)
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same = n,Goto(Internal-Main,${EXTEN},1)
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; The Internal-Main context provides a way for internal callers to get access to most
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; features and functions configured for them. External callers may be sent
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; directly to some of the contexts you see included here, so the included
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; contexts are not necessarily internal only.
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[Internal-Main]
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; The order of includes here is important for matching the right extensions.
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include = Hints
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include = Features
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include = Dial-Users
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include = Dialing-Errors
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; Dial-Users handles calls to internal extensions.
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; Calls coming into this context may be *external* or *internal* in origin.
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[Dial-Users]
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exten = _11XX,1,Verbose(1, "User ${CALLERID(num)} dialed ${EXTEN}.")
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same = n,Set(SAC_DIALED_EXTEN=${EXTEN})
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same = n,Gotoif($[${DEVICE_STATE(PJSIP/${EXTEN})} = BUSY]?dialed-BUSY,1:)
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same = n,Dial(PJSIP/${EXTEN}${INTERNAL_DIAL_OPT})
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same = n,Goto(dialed-${DIALSTATUS},1)
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exten = dialed-NOANSWER,1,NoOp()
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same = n,Voicemail(${SAC_DIALED_EXTEN}@example,u)
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same = n,Hangup()
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exten = dialed-BUSY,1,NoOp()
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same = n,Voicemail(${SAC_DIALED_EXTEN}@example,b)
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same = n,Hangup()
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exten = dialed-CHANUNAVAIL,1,NoOp()
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same = n,Playback(pbx-invalid)
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same = n,Hangup()
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exten = _dialed-.,1,Goto(dialed-NOANSWER,1)
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exten = h,1,Hangup()
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; Callers in the directory may dial 0 which will jump to the
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; 'o' extension.
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exten = o,1,Goto(1111)
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; Outbound-Dial
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;
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; Before we dial, see if the extension matches our restricted number patterns.
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; Note that this is a basic set of numbers which could incur a fee if dialed.
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; The NANP includes many other numbers that you may want to block. If you feel
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; it is necessary to block further number patterns you'll have to add them below
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; or you may consider implementing a blacklist via methods beyond the scope of
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; this example.
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[Outbound-Dial]
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exten = _011.,1,Hangup()
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exten = _900NXXXXXX,1,Hangup()
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exten = _1900NXXXXXX,1,Hangup()
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exten = _976XXXX,1,Hangup()
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exten = _NXX976XXXX,1,Hangup()
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exten = _1NXX976XXXX,1,Hangup()
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; Dial outbound through our SIP ITSP.
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exten = _X.,1,Verbose(1, "Didn't match any restricted numbers, proceeding with outbound dial.")
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same = n,Set(CALLERID(num)=256555${CALLERID(num)})
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same = n,Dial(PJSIP/${EXTEN}@dcs-endpoint)
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same = n,Hangup()
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; Calls from internal endpoints will enter into one of the two following
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; contexts based on their dialing privilege.
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[Local]
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include = Internal-Setup
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exten = _NXXXXXX,1,Goto(Outbound-Dial,1256${EXTEN},1)
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exten = _256NXXXXXX,1,Goto(Outbound-Dial,1${EXTEN},1)
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exten = _1256NXXXXXX,1,Goto(Outbound-Dial,${EXTEN},1)
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[Long-Distance]
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include = Local
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exten = _NXXNXXXXXX,1,Goto(Outbound-Dial,1${EXTEN},1)
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exten = _1NXXNXXXXXX,1,Goto(Outbound-Dial,${EXTEN},1)
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; The DID-Extensions context captures inbound calls from our ITSP that have a
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; DID number where the last four digits matches an internal extension.
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[DID-Extensions]
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exten = _25655511XX,1,Verbose(1, "External caller dialed inbound to DID ${EXTEN})")
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same = n,Goto(Dial-Users,${EXTEN:6},1)
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; Our main IVR program for receiving inbound callers.
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; The IVR script reads “Thank you for calling Super Awesome Company, Waldo’s
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; premier provider of perfect products. If you know your party’s extension,
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; you may dial it at any time. To establish a sales partnership, press one. To
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; speak with a customer advocate, press two. For accounting and other
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; receivables, press three. For a company directory, press four. For an
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; operator, press zero.”
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; demo-congrats is currently used as a placeholder.
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[Main-IVR]
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exten = 2565551100,1,Verbose(1, "New caller, ${CALLERID(num)} dialed into the IVR.")
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same = n,Answer()
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same = n(start),Background(basic-pbx-ivr-main)
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same = n,WaitExten(10)
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same = n,Background(basic-pbx-ivr-main)
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same = n,Hangup()
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exten = 0,1,Verbose(1, "Caller ${CALLERID(num)} dialed the operator.")
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same = n,Goto(Dial-Users,1111,1)
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exten = 1,1,Verbose(1, "Caller ${CALLERID(num)} dialed the Sales queue.")
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same = n,Goto(External-Features,2565551200,1)
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exten = 2,1,Verbose(1, "Caller ${CALLERID(num)} dialed the Customer Experience queue.")
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same = n,Goto(External-Features,2565551250,1)
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exten = 3,1,Verbose(1, "Caller ${CALLERID(num)} dialed Accounting and Receivables.")
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same = n,Goto(Dial-Users,1106,1)
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exten = 4,1,Verbose(1, "Caller ${CALLERID(num)} dialed the directory.")
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same = n,Directory(example,Dial-Users)
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exten = i,1,Playback(option-is-invalid)
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same = n,Goto(2565551100,start)
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exten = t,1,Playback(are-you-still-there)
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same = n,Goto(2565551100,start)
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; Calls from our ITSP SIP account arrive in DCS-Incoming. We should be careful
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; to route calls very explicitly so as to avoid any security issues, such as
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; accidentally giving outbound dial access to inbound callers.
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;
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; Each context includes extension pattern matching to match the inbound DID
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; dialed appropriately.
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[DCS-Incoming]
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include = Main-IVR
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include = DID-Extensions
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include = External-Features
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