diff --git a/configs/queues.conf.sample b/configs/queues.conf.sample index 3a682d1e1d..46d7ec6634 100755 --- a/configs/queues.conf.sample +++ b/configs/queues.conf.sample @@ -133,6 +133,12 @@ ;member => Agent/1001 ;member => Agent/1002 +; +; Note that using agent groups is probably not what you want. Strategies do +; not propagate down to the Agent system so if you want round robin, least +; recent, etc, you should list all the agents in this file individually and not +; use agent groups. +; ;member => Agent/@1 ; Any agent in group 1 ;member => Agent/:1,1 ; Any agent in group 1, wait for first ; available, but consider with penalty