Merge "basic-pbx: Bring forward queue configuration from 13"

configs/basic-pbx/extensions.conf

@@ -36,6 +36,20 @@ exten = 2565551234,1,Verbose(1, "User ${CALLERID(num)} dialed into remote voicem
  same = n,VoiceMailMain(example)
  same = n,Hangup()
 
+; Extension to queue for sales.
+; The queue has a 300 second timeout.
+exten = 2565551200,1,Verbose(1, "User ${CALLERID(num)} dialed the sales queue.")
+ same = n,Answer()
+ same = n,Queue(sales,,,,300)
+ same = n,Goto(operator,1)
+
+; Extension to queue for a customer advocate.
+; The queue has a 1200 second timeout.
+exten = 2565551250,1,Verbose(1, "User ${CALLERID(num)} dialed the customer advocate queue.")
+ same = n,Answer()
+ same = n,Queue(customer_advocate,,,,1200)
+ same = n,Goto(operator,1)
+
 [Dialing-Errors]
 ; Handle any extensions dialed internally that don't otherwise exist.
 ; Comment out or remove this extension if you would rather have the calls

configs/basic-pbx/modules.conf

@@ -14,6 +14,7 @@ load = app_verbose.so
 load = app_voicemail.so
 load = app_directory.so
 load = app_confbridge.so
+load = app_queue.so
 
 ; Bridging
 

configs/basic-pbx/queues.conf

@@ -0,0 +1,19 @@
+[general]
+monitor-type = MixMonitor
+
+;========================Sales Queue ==
+; Calls all sales persons in a ring-all fashion
+[sales]
+strategy=ringall
+member => PJSIP/1109 ; Terry Jules - Director of Sales
+member => PJSIP/1105 ; Garnet Claude - Sales Associate
+member => PJSIP/1112 ; Franny Ocean - Sales Associate
+
+;===================== Customer Advocate Queue ==
+; Calls all customer advocates in a ring-all fashion
+[customer_advocate]
+strategy=ringall
+member => PJSIP/1101 ; Maria Berny - Director of Customer Experience
+member => PJSIP/1115 ; Dusty Williams - Customer Advocate
+member => PJSIP/1102 ; Tommy Briar - Customer Advocate
+